Sales Manager

At Concord Nissan, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!

Pay Scale: $10,000+ per month

Benefits

• Medical & Dental Insurance
• Vision Discount Program
• 401K Plan + Match
• Life insurance w/AD&D Feature
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Employee Assistance Program
• Health Reimbursement Account
• Discounts on products and services
• Above average industry pay
  
  
  

Responsibilities

• Forecasts goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
• Hires, trains, motivates, counsels and monitors the performance of all sales employees.
• Prepares and administers an annual operating budget for the vehicle sales department.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect new-vehicle sales.
• Directs and schedules the activities of all department employees, ensuring proper staffing at all times.
• Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.
• Maintains an accurate daily log that reflects all sales activities in the dealership.
• Ensures proper follow-up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.
• Develops, implements and monitors a follow-up system for vehicle purchasers.
• Maintains teamwork in a customer-focused sales environment throughout the sales, delivery and follow-up process.
• Conducts daily and weekly sales meetings.
• Provides effective communication throughout the sales department as well as interdepartmentally.
• Ensures that salespeople understand and follow dealership policies and procedures.
• Provides proper product and training resources for salespeople on a regular and continuous basis.
• Oversees the efforts of salespeople to enhance the image and customer satisfaction ratings of the dealership.
• Develops incentive programs along with Dealer and other managers.
• Helps salespeople close deals when necessary.
• Establishes and maintains standards for the delivery of vehicles to customers.
• Schedules first service appointment at time of delivery.
• Provides dealer with accurate floor traffic control data on a daily basis.
• Reviews inventory daily to ensure the proper mix of grounded stock for maximum turnover efficiency.
• Recommends to the general sales manager the inventory to be carried by color, model and equipment, based on a variety of customer and market analyses.
• Assists the used-vehicle department with trade appraisals as needed.
• Directs merchandising and advertising efforts for the sales department in conjunction with the sales managers and dealer.
• Assists in the development of advertising campaigns and other promotions.
• Attends managers meetings as requested.
• Maintains professional appearance.
• Other tasks as assigned.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Maintain Customer Happiness scores at or above company standards.
• Reinforces company policies and adheres to company standards.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Other tasks as assigned.
  
  
  

Qualifications

• Organized and friendly personality, must really love embracing the customer experience
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license
  
  
  

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.