Customer Service Representative

Our remote customer service job involves handling customer inquiries and requests remotely, typically via phone, email, or chat. Responsibilities include resolving issues, providing accurate information, and ensuring customer satisfaction. This role requires strong communication skills, problem-solving abilities, and the capacity to manage a high volume of interactions while maintaining professionalism and empathy.

Here's a more detailed breakdown:

Key Responsibilities:

• Responding to inquiries
• Problem resolution
• Documentation
• Follow-up
• Communication
• Knowledge of products/services
• Performance metrics
• Collaboration
• Training and development
• Utilizing technology
  
  
  

Requisitos:

Requirements And Skills

Proven experience in a customer support role.

Fast typing skills Knowledge of touch typing system is strongly preferred.

Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)

Working knowledge of office equipment and computer hardware and peripheral devices.

Basic understanding of databases.

Good command of English both oral and written.

and customer service skills.

Great attention to detail.

High school degree or equivalent