Director of Operations

Description

Why Wingstop? Because We Invest in YOU!

Ready for the challenge of a lifetime? DV & GR Enterprises is looking for a passionate, high-energy Director of Operations to lead our growing Wingstop family in Northeast Ohio. This isn’t just a job – it’s your opportunity to ignite your career in a thriving, people-first company where your growth is just as important as the success of the business. Are you ready to make an impact?

About Us

At DV & GR Enterprises, operating as WINGSTOP, we are here to foster a community where people achieve meaningful success, build abundant lives, and inspire others to do the same. To achieve this, we execute with excellence every day, serving the best wings consistently and quickly. We believe in investing in our team, sharing our profits, and celebrating our success. With several locations across Northeast Ohio, we are dedicated to creating a workplace where everyone can grow, connect, and thrive.

OUR VALUES

• Service: We treat every guest like family, making sure every experience is smooth, memorable, and downright amazing. It’s all about making our guests feel at home.
• Humility: We approach every interaction with open ears and respect, always ready to listen, understand, and grow together.
• Accountability: We own our actions, set the bar high, and turn mistakes into opportunities to level up.
• Progress: We grow by embracing challenges and pushing to get better every single day. Progress isn't about perfection, it's about getting better, one step at a time.
• Execution: We do things the right way, every time—with precision, discipline, and a can-do attitude.
  
  

What We Offer

• Competitive Salary: $90,000 per year
• Comprehensive Benefits: Health insurance, 401K with competitive match, and a generous PTO package
• Car Allowance: Up to $500/month
• Cellphone Allowance: Up to $50/month
• Endless Earning Potential: Profit-sharing means the more you grow the business, the more you earn. There’s no cap on your success!
• Growth & Learning: We celebrate continuous improvement, where mistakes become stepping stones for success.
• A company that believes work ethic, character, and teamwork are more important than experience alone.
  
  

Essential Functions

The Wingstop Director of Operations is essential in ensuring consistency, quality, and efficiency across all locations, maintaining the brand’s reputation and guest loyalty. They optimize profitability by managing budgets, costs, and operational efficiency, directly impacting the bottom line. This role also involves leading and developing strong teams, fostering a high-performance culture that drives employee satisfaction and retention. By executing strategic growth initiatives and maintaining a focus on customer experience, they play a critical role in expanding the business and ensuring long-term success. Their leadership is key to achieving operational excellence and driving company profitability.

• Operations & Customer Experience: Oversee day-to-day operations across multiple locations, ensuring consistency. Maintain food safety, cleanliness, and customer service excellence.
• Team Leadership & Development: Lead, mentor, and develop district leaders, fostering a high-performance culture, effective training, and continuous talent growth.
• Financial Management & Strategic Growth: Manage budgets, P&L, and cost control strategies to optimize profitability. Collaborate with leadership on growth strategies and drive continuous operational improvement across locations.
  
  

Responsibilities

These duties support a Wingstop Director of Operation’s success within the organization:

• Drive Growth & Profitability: Regularly review and adjust the budget and financial reports to ensure cost goals are met. Implement strategies to optimize labor, track performance against financial goals, and ensure key profit-driving actions are executed in a timely manner.
• Ensure Operational Excellence: Conduct daily operational reviews to ensure adherence to brand standards. Regularly assess performance metrics, respond to customer feedback, and implement action plans to improve service quality.
• Lead & Develop Teams: Hold weekly one-on-one coaching sessions with District Managers, ensuring consistent training and development. Work with HR and other departments to fill staffing gaps quickly and develop training programs that align with business needs.
• Foster Guest Satisfaction & Compliance: Address and resolve guest concerns within 24 hours, ensuring that guest satisfaction is prioritized.
• Collaborate & Align: Actively participate in weekly leadership meetings, contribute to discussions, and align team goals with corporate objectives. Share progress updates and ensure all team members are informed and working toward shared priorities.
• Culture Keeper: Foster a recognition culture, coach privately and praise publicly, and promote healthy competition and collaboration across locations.
  
  

Requirements

KEY PERFORMANCE INDICATORS

We Will Measure Your Success Based On These Indicators

• Same Store Sales Growth: Restaurants are meeting or exceeding SSS% goals.
• Customer Dissatisfaction Scores: Measure overall customer satisfaction through SMG surveys and reporting.
• Flavor Lab Completion: Track training completion for all employees using the LMS platform.
• QSC Evaluations: Maintaining Operational Excellence by passing corporate visits exceptionally.
• Certified Training: Maintain GM training requirements for self and continue education as needed.6
• Profitability: Maintain a high level of profitability by managing the line items on the P&L and ensuring positive top line sales growth.
• People Pipeline: Ensures that there is a pipeline of employees for growth and development to fill restaurant and above restaurant leadership roles.
  
  

Essential Skills & Qualifications

The Wingstop Director of Operations must possess the following competencies:

• Leadership & Team Management: Ability to lead and motivate teams, fostering a high-performance culture while developing and mentoring restaurant managers.
• Financial Acumen: Strong understanding of budgeting, P&L management, cost control, and financial performance tracking to ensure profitability.
• Operational Excellence: Expertise in managing day-to-day operations, ensuring efficiency, service quality, and consistency across multiple locations.
• Problem-Solving & Decision-Making: Strong analytical and critical thinking skills to address operational challenges and make quick, effective decisions.
• Communication & Interpersonal Skills: Excellent communication abilities to collaborate with senior leadership, staff, and external partners, ensuring alignment and clear direction.
• Customer Focus: A deep commitment to delivering exceptional guest experiences, handling customer feedback, and continuously improving service standards.
• Strategic Planning & Execution: Ability to develop and implement operational strategies aligned with business goals, focusing on growth, efficiency, and innovation.
• Compliance & Safety Management: Knowledge of health, safety, and regulatory standards, ensuring all locations meet or exceed required guidelines.
• Time Management & Multitasking: Ability to manage multiple locations and responsibilities effectively, prioritizing tasks to meet operational goals.
• Technology Proficiency: Comfort with using restaurant management software, financial tracking tools, and performance metrics systems to streamline operations.
  
  

Education & Experience

Demonstrated credentials and experience are required:

• Proven experience in restaurant management, ideally with at least 2 years of experience in a Director role.
• ServSafe certification.
• Bachelors in Business Management, Hospitality or related field is a plus.
  
  

Physical And Time Requirements

Physical requirements for the Director of Operations role are:

• General Mobility: Ability to sit, stand, or move around for extended periods during meetings, presentations, or line work. This includes the ability to bend frequently.
• Manual Dexterity: Proficiency in typing and using office equipment such as computers, printers, and phones.
• Visual and Auditory Acuity: Ability to read printed and digital documents. Clear hearing for phone and in-person communication.
• Lifting and Carrying: Ability to lift and carry items weighing up to [50 pounds], such as food products.
• Travel: Frequent travel to multiple locations (>75%)
  
  

Time Requirements For The Director Of Operations Role Are

• Availability to primarily work during areas of business growth, including nights and weekends.
• 50-55 hour per week time commitment.
  
  

Ready to shape the future of Wingstop with us? Let’s do this!

But first – let’s get to know you better! Start your journey with us by completing a quick 5-7 minute Culture Index survey. It's a key part of the process, and we promise – it’s quick, easy, and essential!

Survey Link: https://go.cultureindex.com/s/y8HlLcvMA4

Important Notes

• Applications will only be considered if the survey is completed.
• The survey helps us match your skills and personality to the role, but it doesn’t replace the formal application process.
  
  

Disclaimer

The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. We intend that all qualified applicants are given equal opportunity, and that selection decisions be based on job-related factors.

DV & GR Enterprises dba WINGSTOP operates several Wingstop locations in Northeast Ohio and is rapidly growing. Growth opportunities arise often for people who align with our Purpose, Core Values, and have a strong work ethic. If you're ready to embrace this challenge and possess the qualities we're looking for, we want to hear from you. Join us in leading the company to new heights and continue to make our mark as a leader in the industry. Apply now!