Community Outreach & Engagement Specialist

At Guaranteed Health we are on a mission to change the death and dying experience and are incredibly passionate about improving end-of-life care. We partner with health plans, providers, and other risk-bearing entities to improve outcomes for their highest acuity patients by deploying a value-based and tech-forward care navigation service. We are looking for people to join us on our mission, who are similarly obsessed with patient experience and delivering excellence in care

Position Summary

We are seeking a mission-driven, strategic, and relationship-oriented Community Outreach & Engagement Specialist to join our team. This individual will be instrumental in expanding access to our End-of-Life Care Navigation and Enhanced Care Management services by building and maintaining formal referral partnerships across healthcare and social service ecosystems.

This is a dual-impact role that combines business development, partnership management, and data-driven outreach. The ideal candidate has a deep understanding of local and regional healthcare market dynamics, high-risk and Medicaid populations, and a strong track record of fostering durable external relationships that convert into service referrals and patient engagement.

Key Responsibilities

Referral Network Development

• Identify, engage, and formalize partnerships with organizations that serve potential referral populations, including hospitals, primary care practices, community-based organizations, behavioral health providers, managed care plans, and others.
• Leverage market intelligence and patient population data to strategically target high-potential partners across both verticals (end-of-life care navigation and enhanced care management).
• Collaborate with internal stakeholders to align outreach strategies with organizational priorities and geographic focus areas.
  
  

Ongoing Relationship & Partnership Management

• Serve as the primary liaison between external referral partners and internal clinical and operational teams.
• Ensure seamless handoffs, timely communication, and adherence to partnership agreements and referral workflows.
• Monitor performance metrics and partner feedback, proactively resolving issues and identifying opportunities to improve service delivery and partnership outcomes.
  
  

Data Partnerships & Early Identification

• Develop and manage relationships with external data sources to support timely identification of eligible patients.
  
  

Guaranteed is a proud Equal Opportunity Employer. We recruit, train, and compensate our team members based on their qualifications. We want to hear from you regardless of your race, religion, national origin, sex, gender identity, sexual orientation, disability, age, veteran status, or any other applicable legally protected characteristics.

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