Date: 2 days ago
City: Santa Clara, California
Salary:
$44
per hour
Contract type: Full time

At Guaranteed Health we are on a mission to change the death and dying experience and are incredibly passionate about improving end-of-life care. We partner with health plans, providers, and other risk-bearing entities to improve outcomes for their highest acuity patients by deploying a value-based and tech-forward care navigation service. We are looking for people to join us on our mission, who are similarly obsessed with patient experience and delivering excellence in care
Position Summary
We are seeking a mission-driven, strategic, and relationship-oriented Outreach Specialist to join our team. This individual will be instrumental in expanding access to our End-of-Life Care Navigation and Enhanced Care Management services by building and maintaining formal referral partnerships across healthcare and social service ecosystems.
This is a dual-impact role that combines business development, partnership management, and data-driven outreach. The ideal candidate has a deep understanding of local and regional healthcare market dynamics, high-risk and Medicaid populations, and a strong track record of fostering durable external relationships that convert into service referrals and patient engagement.
Key Responsibilities
Referral Network Development
Check us out on socials!
Instagram | Twitter | LinkedIn
Position Summary
We are seeking a mission-driven, strategic, and relationship-oriented Outreach Specialist to join our team. This individual will be instrumental in expanding access to our End-of-Life Care Navigation and Enhanced Care Management services by building and maintaining formal referral partnerships across healthcare and social service ecosystems.
This is a dual-impact role that combines business development, partnership management, and data-driven outreach. The ideal candidate has a deep understanding of local and regional healthcare market dynamics, high-risk and Medicaid populations, and a strong track record of fostering durable external relationships that convert into service referrals and patient engagement.
Key Responsibilities
Referral Network Development
- Identify, engage, and formalize partnerships with organizations that serve potential referral populations, including hospitals, primary care practices, community-based organizations, behavioral health providers, managed care plans, and others.
- Leverage market intelligence and patient population data to strategically target high-potential partners across both verticals (end-of-life care navigation and enhanced care management).
- Collaborate with internal stakeholders to align outreach strategies with organizational priorities and geographic focus areas.
- Act as the primary point of contact for external referral partners, ensuring clear and consistent communication with internal clinical and operations teams.
- Facilitate seamless referral workflows, service onboarding, and partner education.
- Monitor partnership performance and satisfaction, troubleshoot issues, and identify opportunities for enhanced collaboration and service improvements.
- Build and manage relationships with external data partners (e.g., health plans, hospital systems, HIEs) to enable timely identification and outreach to eligible patients.
- Minimum of two (2) years in sales and marketing, preferably in healthcare
- Proven track record in healthcare business development, community engagement, or partnership sales (preferably in Medicaid or complex care delivery settings).
- Deep understanding of regional healthcare ecosystems and social determinants of health.
- Exceptional relationship-building skills and the ability to work cross-functionally across clinical, operational, and external stakeholder teams.
- Strong analytical skills; able to interpret population health data and apply insights to outreach strategy.
- Knowledge regarding Value Based Care, SaaS products, and current AI offerings and capabilities
- Excellent verbal and written communication skills.
- Passion for advancing health equity and improving care for underserved populations.
Check us out on socials!
Instagram | Twitter | LinkedIn
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