Enrollment Specialist

The Learning Experience

Date: 2 days ago
City: Deerfield Beach, Florida
Contract type: Full time
Benefits:

  • Childcare Benefit
  • 401(k)
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Free food & snacks
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Tuition assistance
  • Vision insurance
  • Wellness resources


As a Enrollment Specialist, you will be the first point of contact for our prospective parents, providing excellent customer service and support in providing information on our childcare centers.

Responsibilities

  • Deliver exceptional customer care and consistently seek to provide potential customers with best in class representation of the TLE brand.
  • Work to establish a trusting relationship with prospective families and sell the brand’s offerings to drive enrollment.
  • Proactively provide enrollment and program information to prospective families, guiding them through the enrollment process.
  • Follow-up with prospective families by phone and email. Maintain ongoing communication as needed to secure enrollment.
  • Ensure accuracy of information by inputting families’ information into our CRM/lead tracking system.
  • Accurately document daily enrollment driving efforts and registrations and create weekly/monthly/quarterly performance reports on pre-enrollment numbers as needed.
  • Represent TLE at promotional events, trade shows and community outreach efforts as requested.


Requirements

  • Excellent communication and customer service skills
  • 3+ years successful experience in sales or member services
  • Ability to multi-task, prioritize, and manage time effectively
  • Previous experience in a call center or customer service environment, incoming sales experience is a plus
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