Hyatt House Dallas Lincoln Park - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Whether traveling to Dallas for business or leisure, visitors will find Hyatt House Dallas/Lincoln Park hotel perfectly equipped with everything they need for a pleasant and productive stay. Offering all-suite accommodations ideal for extended stay guests. Our North Dallas hotel is centrally located only six-miles from Downtown Dallas and near the corporate offices of Southwest Airlines, Texas Instruments, Raytheon and ACS as well as the Dallas Convention Center. For our guest convenience, we offer our guests complimentary shuttle service within 3 miles of our Lincoln Park hotel. Our modern studio, 1 bedroom and 2 bedroom suites feature full kitchens, and separate work and living spaces. We invite guests to enjoy free breakfast each morning, and wind down at our H BAR at the end of the day with a drink and dinner options.