Senior Program Manager

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

Responsibilities

This position is responsible for measuring and driving the performance of an assigned customer program - including key performance metrics, production, quality, customer communication including formal presentations, and attaining the necessary technical support to ensure the success of the program. Specifically, the responsibilities of this position include:

• Act as primary point of contact for the customer on operational and performance issues.
• Monitor project performance to customer requirements and expectations.
• Issue regular reports on program performance.
• Coordinate work of various functional groups such as Operations, IT, Quality, and Billing.
• Identify areas of non-conformance and develop remedial plans.
• Translate operations needs into draft requirements for IT development.
• Manage inventory levels to ensure timely order fulfillment.
• Resolve customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources.
• Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved.
  
  

Required Skills

• Must be an organized, detail oriented, and self-motivated individual.
• Strong analytical, problem solving, creative thinking and decision-making skills.
• Excellent communication and interpersonal skills.
• Have the ability to work independently and as part of a team.
• Flexibility to travel is required.
• Proficiency in MSOffice (Word, Excel, Power Point, Access and Project), report preparation and data analysis.
• Ability to interpret and comprehend contract language is a plus.
  
  

Required Experience

• B.S. Degree in Business, Project Management, Supply Chain or related discipline
• 5-10 years Program, Project, or Operations Management experience in a fast-paced operation
• Must have an operations background.
• 4+ years’ experience within a high-volume supply chain/distribution operations and logistics environment
• PMP Certification preferred, but not required
• Previous experience with quality systems a plus
• Experience in the telecommunications or cable repair industries is preferred
  
  

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay
• Positive, team-oriented, inclusive workplace
• Health, Dental, Vision, & Prescription Coverage
• Paid holidays, vacation, & sick/personal time
  
  

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Tuition reimbursement
  
  

Work Authorization

• United States (Required)
• Must be 18 years of age
  
  

Working Days

• Monday-Friday (Required)
  
  

Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 50 years. Come put our successful history behind your career!

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.

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