Director of Installation & Service
Cleaning Technologies Group
Date: 3 weeks ago
City: Cincinnati, Ohio
Contract type: Full time
Job Title: Director of Installation and Service
Department: Manufacturing
Reports To: Cortex Division President
Exemption Classification: Salary, Exempt
Summary: The Director of Installation and Service, also known as the Director of Installation Success, is a senior leadership role entrusted with the comprehensive oversight of Cortex's installations and field service operations. Tasked with aligning operational strategies with organizational goals, this position ensures seamless collaboration across all departments, driving excellence in performance and goal attainment. This Director collaborates closely with internal teams and customers to ensure successful deployments and long-term client satisfaction.
Minimum Requirements To Perform Duties
Essential Duties and Responsibilities
Strategic Planning And Direction
Qualifications
Education and/or Experience: Bachelor's degree in Business, Engineering, or related field preferred. Equivalent experience in service/installation leadership roles is preferred.
Language Skills: Strong verbal and written communication skills, especially with customers and field staff. Able to document procedures, provide clear direction, and lead effective meetings.
Mathematical Skills: Must be able to perform advanced level of mathematical reasoning.
Reasoning Ability: Able to manage complex site challenges and customer expectations with sound judgment.
Certificates/Licenses/Registrations: Maintain membership in appropriate professional organizations.
Physical Demands: Sit at workstation for prolonged periods of time and adjust visual focus. May need to go into shop environment on as needed basis. Travel may be required.
Work Environment: Traditional office, hospital, manufacturing, and warehouse atmospheres.
Travel: Some travel is expected and required.
Department: Manufacturing
Reports To: Cortex Division President
Exemption Classification: Salary, Exempt
Summary: The Director of Installation and Service, also known as the Director of Installation Success, is a senior leadership role entrusted with the comprehensive oversight of Cortex's installations and field service operations. Tasked with aligning operational strategies with organizational goals, this position ensures seamless collaboration across all departments, driving excellence in performance and goal attainment. This Director collaborates closely with internal teams and customers to ensure successful deployments and long-term client satisfaction.
Minimum Requirements To Perform Duties
Essential Duties and Responsibilities
Strategic Planning And Direction
- Direct oversight of Installation, Field Service, and Customer Support operations.
- Develops and implements department strategies to ensure efficient installations and high service quality.
- Establishes and maintains KPIs for but not limited to: response time, customer satisfaction, and rework .
- Manages departmental budgets, staffing plans, and installation workbook spend reviews.
- Oversees training programs to ensure technicians and installers meet technical, Quality and safety standards.
- Collaborates with Engineering, Manufacturing and Shipping to align on delivery timelines and site readiness.
- Uses practical experience and operational insight to resolve escalations and resource bottlenecks.
- Adapts to changing field conditions with creativity and urgency.
Qualifications
Education and/or Experience: Bachelor's degree in Business, Engineering, or related field preferred. Equivalent experience in service/installation leadership roles is preferred.
Language Skills: Strong verbal and written communication skills, especially with customers and field staff. Able to document procedures, provide clear direction, and lead effective meetings.
Mathematical Skills: Must be able to perform advanced level of mathematical reasoning.
Reasoning Ability: Able to manage complex site challenges and customer expectations with sound judgment.
Certificates/Licenses/Registrations: Maintain membership in appropriate professional organizations.
Physical Demands: Sit at workstation for prolonged periods of time and adjust visual focus. May need to go into shop environment on as needed basis. Travel may be required.
Work Environment: Traditional office, hospital, manufacturing, and warehouse atmospheres.
Travel: Some travel is expected and required.
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