Ecommerce Sales Specialist

Take a glimpse into why CW might be the right place for you: https://tinyurl.com/9yc7h8um.

• Salary Range: $55k to $70k.
• Location: New Britain, CT.
• Work Model: Onsite, Traveling to local Community Partners.
• Shift: Monday to Friday, 8:00am to 4:30pm.
  
  

Who We Are

CW Group, is a national non-profit organization that has been delivering mission-driven, high-quality services for more than 60 years. We are committed to fostering a supportive and respectful workplace where every employee is valued for their unique contributions. We’re proud to offer a wide range of services, from vocational rehabilitation programs to delivering healthy food options through the Meals on Wheels program. Our dedication to empowering individuals and strengthening communities drives everything we do, and we continue to work toward a brighter, more welcoming future for all.

What You’ll Do & Impact

As our Ecommerce Sales Specialist, you’ll play a key role in shaping the digital face of our organization. You'll drive online sales performance by analyzing sales trends, optimizing the customer experience, managing key metrics, and implementing strategies that boost both revenue and customer satisfaction.

• Analyze ecommerce sales data, customer behavior, and market trends across multiple product lines.
• Deliver actionable insights to improve online sales strategies and user engagement.
• Continuously evaluate our website’s usability, design, and functionality.
• Recommend and implement improvements to increase conversions, lower bounce rates, and enhance customer satisfaction.
• Own key performance indicators (KPIs) like conversion rate, order accuracy, fulfillment speed, and website engagement.
• Create and maintain reporting dashboards to track progress and inform strategy.
• Oversee online order processing and delivery, ensuring every order is timely, accurate, and hassle-free.
• Troubleshoot order issues and proactively improve the fulfillment process.
• Manage online listings on third-party platforms (e.g., Amazon, Walmart Marketplace).
• Monitor and respond to customer reviews and reputation metrics in alignment with our values.
• Collaborate with clients and vendors to co-develop campaigns that expand reach and build brand visibility.
• Support the planning and execution of seasonal promotions, product launches, and digital marketing efforts.
• Ensure messaging and branding are consistent across all platforms.
• Conduct competitor research and analyze industry trends to keep our digital presence sharp, relevant, and competitive.
• Recommend new tools, technologies, or platforms that can streamline processes and enhance our ecommerce strategy.
• Uphold digital commerce best practices and ensure compliance with data privacy, security, and interstate commerce regulations.
• Maintain consistent brand voice, design, and messaging across all digital channels.
  
  

What We’re Looking For

• Associate’s degree in Marketing, Business, E-commerce, Communications, or a related field.
• 2+ years of experience in online sales, ecommerce, or digital marketing roles.
• Hands-on experience managing product pages and logistics on platforms like Amazon or Walmart Marketplace.
• Experience with customer data systems (CRMs) and order processing platforms.
• Familiarity with HTML/CSS or CMS platforms.
• Strong proficiency in Microsoft Office (especially Excel, Outlook, and Teams).
• Someone with strong analytical skills and experience with web analytics tools like Google Analytics.
• Someone with exceptional attention to detail in reporting and fulfillment tasks
• Ability to communicate effectively with team members, vendors, and clients.
• Excellent organizational and time-management skills.
• Strong problem-solving instincts with a proactive approach to challenges.
  
  

Why You'll Love This Job

• Join an organization that believes in making a difference through meaningful work. We’re values-led, people-focused, and outcome-oriented.
• Your work will directly influence online growth, improve customer satisfaction, and expand access to products that make a difference.
• You’ll stay on the cutting edge of ecommerce, test new tools and strategies, and help shape our digital roadmap.
• You’ll work closely with a range of teams—from IT and design to fulfillment and executive leadership—so you’ll never be stuck in a silo.
• You’ll have access to an Employee Wellness Coordinator and robust wellness program that support your health and work-life balance.
• You’ll have opportunities to expand your skills, learn from experienced colleagues, and grow your career in digital commerce.
  
  

Explore Our Generous Benefits Package

Employer Sponsored Benefits Includes:

• Insurance - Medical, Dental, Vision.
• Telemedicine.
• Retirement Plan & Match Options.
• Disability Plans.
• Life Insurance – Accidental Death & Dismemberment and Group Term Life.
• Paid Holidays, Vacation and Sick time.
  
  

Voluntary Benefits Offered Includes

• Hospital Indemnity, Accident, Critical Illness & Voluntary Life.
  
  

Physical, Environmental, & Emotional Demands

• The position is based in a standard office environment with controlled lighting, temperature, and noise levels.
• Primarily sedentary work involving prolonged periods at a desk using a computer, phone, and other office equipment.
• Frequent use of hands and fingers for typing and operating standard office tools.
• Ability to occasionally lift and carry light materials or documents (up to 20 lbs).
• May require standing or walking for meetings or site visits.
• May require occasional travel to regional or national sites, which may involve airport navigation and extended periods outside the office.
• Must maintain professionalism and emotional resilience while addressing complex client needs and organizational challenges.
• Ability to manage stress and prioritize effectively in a fast-paced, mission-driven environment.
• Requires empathy and strong interpersonal skills to engage effectively, including clients, staff, government agencies, and community partners.
• Expected to handle sensitive information with discretion and uphold confidentiality at all times.
• Reasonable accommodations can be provided.
  
  

Help us build smarter, faster, better online experiences.! - APPLY today!!

We welcome all individuals to apply for this position. At CW, we are committed to maintaining a respectful and supportive work environment where all employees are valued for their contributions. All applicants will be given equal consideration for employment based on their experience and qualifications, while ensuring compliance with all applicable laws and regulations regarding discrimination.

Pay Transparency Disclaimer: CW Group, Inc. Entities and Affiliates are committed to pay transparency and fairness. Salary ranges provided reflect the expected compensation based on experience, education, skills, qualifications, location and other relevant job-related factors, and may include additional components such as incentive compensation and benefits. Final compensation will be determined in accordance with applicable laws and business needs (such as contractual obligations).

Copy and paste the link below into your web browser to view the posters pertaining to:

• Notification of Employee Rights Under Federal Labor Laws posters: https://www.dol.gov/agencies/olms/poster/labor-rights-federal-contractors.
• CW’s Self - Disclosure Form: https://forms.office.com/pages/responsepage.aspx?id=zZj4MtUu00iOjM5NS60vhGhCUZaiq9RLhDLFapc8phdUQzRDRTlPUDNINzI3QTNUNEJONlZDSTZSMC4u&route=shorturl.
• Please E-mail: [email protected] to submit a request for accommodation with the application process.