Patient Service Coordinator

• Area of Interest: Patient Care
• FTE/Hours per pay period: .90
• Department: Emergency Department- Logan
• Shift: 2300-0700/1900-0700 (Every 5th weekend)
• Job ID: 166399
  
  

Overview

UnityPoint Health - Allen Hospital

Emergency Department

FTE .90 Full Time Benefits Hours-2300-0700/1900-0700 (Every 5th Weekend)

The Patient Service Coordinator serves as a member of the healthcare team as an organized, efficient colleague with expertise communicating to customers, family members, physicians, providers and healthcare team members. Emphasis is placed on creating a culture to customer focused service where the actions of every associate leave the patient or visitor with a belief that Allen Hospital is focused on:

• Serving them before they ask for assistance (initiative)
• Helping each other (teamwork)
• Acknowledging concerns (empathy)
• Respecting privacy and dignity (courtesy)
• Explain what is happening
  
  

Coordinates and provides administrative support for nursing staff under the direction of the Director or Nurse Manager. Supports the delivery of the department’s services. Contributes to the overall goals of Medical Surgical Services which in turn ensures high quality patient care.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
  
  

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Greets all patients, families, physicians and staff that present to the unit, and answers the phone with a welcoming attitude and ascertains their needs.
• Monitors security cameras and patient visitors into Pediatric unit and rooms.
• Communicates and coordinates any unresolved patient/family issues promptly to unit leadership.
• Answers the patients’ needs directly.
• Reports needs promptly to proper authority including physicians.
• Assists in scheduling follow-up and healthcare team appointments for patients.
• Makes guest relation rounds twice daily for any immediate needs of family or staff, ex. – blankets, water, coffee etc.
• Serves as a resource for patients and patients’ families needing direction or information.
• Assist in getting patient rooms ready for admissions.
• Assists in maintaining a neat and orderly patient rooms, nurse’s station and kitchenette.
• Assists with escorting families who are being discharged
  
  

Qualifications

• High School diploma or GED
• Minimum of 2 years secretarial or comparable work experience or equivalent education.
• Internal applicants within Allen, with 2 years of demonstrated and documented experience of exceeding the performance expectations in patient care and living our values, may be considered.
• Use of usual and customary equipment used to perform essential functions of the position.
• Ability to read, write and speak English.
• Excellent telephone manner, respect for confidentiality.
• Ability to work for a large multitude of the management team and physicians.
• Demonstrates ability to work on several projects simultaneously, function effectively with disruptions and work independently