Front Office and Customer Service Representative

Attain Behavioral Health is currently seeking a motivated and compassionate individual to fill the role of Front Office and Customer Service Coordinator. This position plays a pivotal role in providing administrative support to our behavioral health clinic while also facilitating the intake process for new clients and ensuring a welcoming environment. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a commitment to delivering exceptional customer service to clients and their families.

Responsibilities:

• Greet clients, visitors, and staff in a friendly and professional manner as they arrive at the clinic.
• Answer phone calls, respond to emails, and handle inquiries from clients, family members, and referral sources regarding our services and programs.
• Schedule appointments for clients and coordinate with clinical staff to ensure timely and efficient scheduling.
• Collect and verify client demographic and insurance information during the intake process.
• Conduct initial screenings of clients to determine their treatment needs and assist with completing intake paperwork.
• Collaborate with clinical staff to coordinate client admissions, including obtaining necessary authorizations and verifying insurance coverage.
• Maintain accurate and up-to-date client records in the electronic health record system, ensuring compliance with HIPAA regulations.
• Manage the clinic's administrative tasks, including sorting mail, ordering supplies, and maintaining a clean and organized reception area.
• Provide administrative support to clinical staff, including scheduling meetings, preparing documents, and assisting with special projects as needed.
  
  
  

Qualifications:

• High school diploma or equivalent
• CDCA requiered.
• Intake experience >1-2 years requiered
• Previous experience in a front office or administrative role, preferably in a healthcare or behavioral health setting.
• Strong customer service skills and the ability to interact with clients, staff, and visitors in a professional and courteous manner.
• Excellent communication skills, both verbal and written, with attention to detail.
• Proficiency in computer skills, including Microsoft Office applications and electronic health record systems.
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
• Knowledge of HIPAA regulations and experience maintaining confidentiality of client information.
• Empathy, patience, and a genuine desire to help individuals seeking behavioral health services.
• Flexibility to adapt to changing priorities and handle challenging situations with professionalism and composure.
• Commitment to maintaining a positive and supportive work environment that values teamwork and collaboration.
  
  
  

This job description outlines the key responsibilities and qualifications for the Front Desk/Intake Coordinator position at Attain Behavioral Health. We are dedicated to providing high-quality care and support to our clients, and we value employees who share our commitment to excellence. If you meet the qualifications and are passionate about making a difference in the lives of others, we encourage you to apply.