Child Care Servies (CCS) Supervisor

Summary: The CCS Supervisor has overall responsibility for all CCS functions, and supervises all CCS Staff directly and has ultimate responsibility for all staff and their duties. Responsible for directing the delivery of all client services and assuring performances are met.

Duties And Responsibilities

• Implement all child care funding source rules and regulations as set by governing agencies including, but not limited to, Texas Workforce Commission (TWC) and Workforce Solutions for South Texas (WSST).
• Responsible for overseeing the caseload of Child Care Services to customers ensuring positive outcomes
• Assists with coordinating the flow of CCS client services through meeting with Center staff.
• Assists with cross-training staff in the different functions and services provided at the Career Center.
• Handles customer and staff concerns in a professional and efficient manner.
• Provides a customer user-friendly environment
• Submits required reports in an accurate and timely manner
• Selects, assigns, evaluates and recommends termination of staff in accordance with Serco Personnel Policies
• Provides daily guidance and training to all CCS staff
• Works with the contract manager and child development to assure CCS operations are completed as required
• Works cooperatively with Serco in supervising and coordinating workload of CCS staff
• Works cooperatively with Serco controller in supervising and coordinating workload of CCS accounting staff
• Participates in training projects to promote staff development
• Provides and ensures communication among areas of responsibility through interpretation of CCS policies and procedures
• Establishes a method of learning and resolving complaints, originating from parents or vendors, in accordance with guidelines set by the Texas Workforce Commission
• Assures accuracy in case/client files according policy and procedure relating to quality assurance
• Provides effective interface with advisory boards, neighborhood councils, special committees and other agencies and non-profits
• Develops and implements Staff Development for personnel on a cycle for knowledge, skills, and job specific responsibilities
• Performs other duties as assigned
  
  

Desired Knowledge, Skills, And Availability

• Working knowledge of workforce service programs, including Workforce Programs and Child Care.
• Knowledge of accounting computer applications
  
  

Education And Experience

• Graduation from an accredited four-year college or university with major course work in public administration, business management or related field, plus experience in auditing, quality assurance or program/statistical analysis. (18 mos. direct or related experience is equal to 1 year of education).
• High School Diploma and 2 years’ Workforce/Child Care Experience will be considered in lieu of education requirements.
• Two years related experience performing intake and certification work, or a combination of experience and education.
• Ability to handle confidential information with diplomacy and tact
  
  

Special Requirements

• Must possess a valid Texas Driver’s License and provide automobile liability insurance as required by the State of Texas.
• Must have access to reliable transportation in order to make required home visits.
  
  

Must Have Physical Demands And Work Environment

The physical demands and work environment characteristics describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area.
• WORK ENVIRONMENT: Fast paced, demanding physically and mentally, will be in constant communications.
  
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.