IT Manager
Access Point Consulting
Date: 2 weeks ago
City: Allentown, Pennsylvania
Contract type: Full time
Description
The Information Technology (IT) Manager is responsible for overseeing day-to-day internal IT operations across the organization. This role manages a small team focused on endpoint management, helpdesk support, user account administration, and IT infrastructure. The IT Manager ensures reliable, secure, and efficient support for all internal users and systems. This includes ownership of IT service delivery, asset lifecycle management, system availability, and internal technology projects. The role collaborates closely with operations, security, and leadership teams to align IT capabilities with business and compliance needs.
Requirements
Supervisory Responsibilities:
The Information Technology (IT) Manager is responsible for overseeing day-to-day internal IT operations across the organization. This role manages a small team focused on endpoint management, helpdesk support, user account administration, and IT infrastructure. The IT Manager ensures reliable, secure, and efficient support for all internal users and systems. This includes ownership of IT service delivery, asset lifecycle management, system availability, and internal technology projects. The role collaborates closely with operations, security, and leadership teams to align IT capabilities with business and compliance needs.
Requirements
Supervisory Responsibilities:
- Leads and manages technology teams to continually improve the effectiveness of Access Point Consulting technical services.
- Foster professional growth and development within the IT organization.
- Conducts performance evaluations that are timely and constructive.
- Assists in the development and implementation of comprehensive technology strategies, policies, and procedures to maintain the organization's information systems and data.
- Ensures the technology strategy aligns with the organization's goals and objectives.
- Collaborate with IT and other departments to design and implement secure system architectures.
- Stay informed about the latest cybersecurity technologies and trends and evaluate their relevance and effectiveness for the organization.
- Manages the information technology organizational direction by identifying technical priorities, opportunities and expectations and aligning it with the organization’s overall business strategy.
- Oversee the entire development lifecycle, from conception to deployment, maintaining a focus on customer needs and regulatory compliance.
- Performs day-to-day job functions based on our company needs.
- Performs other duties as assigned.
- In-depth knowledge of technology principles and best practices.
- Excellent communication and interpersonal skills.
- Strong analytical mindset and problem-solving abilities.
- Strong leadership and team management skills with the ability to inspire.
- Excellent ability to multi-task and handle changing priorities.
- Attention to detail and the ability to work in a dynamic and fast paced environment.
- Ethical and principled commitment to upholding compliance and ethical standards.
- Experience building Helpdesk support programs and processes.
- Experience working in or supporting an information security, consulting, or professional services environment is preferred.
- Bachelor’s degree in Computer Science, Information Systems, or a related field and/or relevant experience.
- 10+ years’ experience in IT operations, with at least 5 years in a supervisory or team lead role.
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