Date: 15 hours ago
City: Fall River, Massachusetts
Contract type: Full time

Summary
Performs or manages the performance of all clerical information management scheduling and office management functions of the Department.
Responsibilities
KEY RESPONSIBILITIES:
REQUIRED QUALIFICATIONS:
Location: Saint Annes Hospital USA:MA:Fall River
Work Type: Full Time
Shift: Shift 1
Union: SEIUSA
Performs or manages the performance of all clerical information management scheduling and office management functions of the Department.
Responsibilities
KEY RESPONSIBILITIES:
- Ensures that appropriate information is gathered and prepared for reports meetings and correspondence for the patients physicians department and management staff in an accurate and timely fashion.
- Organizes and maintains workflow patterns procedures and equipment that streamline the clerical process of the department and provide for maximum efficiency
- As appropriate actively participates in Departmental & Hospital committees projects and interviews maintaining minutes as appropriate.
- Appropriately schedules patients and manages associated information to bring about positive outcomes in volume revenue and patient satisfaction.
- Investigates and resolves complaints of patients and physician regarding relevant office functions with minimal supervision.
- Participates in developing and ongoing monitoring of departmental operational and capital budgets for efficient management of office functions.
- Demonstrates ability to analyze situations track to root cause and implement shorts and long term solutions.
- Maintains all office and reception areas in an organized safe and presentable state.
- Ensures that office needs are met with cooperation flexibility and patient satisfaction awareness.
- Responds appropriately to all demands for service in the Department assisting with tasks as assigned by the Manager.
- Completes work assignments within an acceptable time frame.
- Uses time and resources to the best possible advantage for successful completion of job responsibilities.
- Develops and maintains efficient working relationships.
- Is reliable in respect to attendance.
- Is Reliable in respect to punctuality.
- Recognizes the importance of team efforts and partners with others to achieve positive outcomes.
- Is part of a team effort to ensure quality services.
- Offers creative solutions or alternatives to issues or concerns.
- Produces quality results.
- Continually strives to improve the quality of work.
- Accepts responsibility for all work performed and takes appropriate corrective action as needed.
REQUIRED QUALIFICATIONS:
- Is cooperative in interactions treating customers with courtesy respect and compassion.
- Is patient when responding to questions and answers questions appropriately.
- Responds to requests in a timely manner.
- Handles interruptions in a skillful way.
- Maintains a professional appearance and demeanor.
- Strives to prevent/resolve customer concerns to the customer's satisfaction.
- Is responsible for ongoing development of his/her work skills through the use of available resources (i.e.: in-services formal educational programs other work groups and on-the-job training).
- Attends and participates in staff meetings and in-services and/or reviews documentation as required.
- Assists in the orientation of others and actively participates in mentoring.
- Performs analytical and decision making functions with minimal supervision.
- Recognizes and seeks assistance/consultation when appropriate.
- Demonstrates an understanding of relative Hospital and all-departmental policies and procedures including safety issues.
- Possesses awareness of programs/services provided by Hospital and where they are located.
- Completion of a two -year program of Secretarial Training or five years experience as a Secretary required
- Associate's Degree in a related field with secretarial experience preferred
Location: Saint Annes Hospital USA:MA:Fall River
Work Type: Full Time
Shift: Shift 1
Union: SEIUSA
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