Software Implementation Specialist

At Commence, we’re the start of a new age of data-centric transformation, elevating health outcomes and powering better, more efficient process to program and patient health. We combine quality data-driven solutions that fuel answers, technology that advances performance, and clinical expertise that builds trust to create a more efficient path to quality care.

With human-centered, healthcare-relevant, and value-based solutions, we create new possibilities with data. We provide proof beyond the concept and performance beyond the scope with a focus on efficiencies that transform the lives of those we serve. With a culture driven by purpose, straightforward communication and clinical domain expertise, Commence cuts straight to better care.

The Software Implementation Specialist will work closely with clients to implement, configure, and optimize our software solutions, ensuring a smooth transition from setup through deployment and beyond. You will serve as the primary technical point of contact for clients and work alongside the Project Manager during the implementation phase, providing technical expertise, troubleshooting, and training.

• Client Communication and Support: Serve as the primary technical liaison between the client and internal teams, managing expectations, addressing questions, and providing timely updates.
• Technical Guidance: Configure and implement the software to meet specific client requirements. Provide technical troubleshooting and support to resolve any issues that arise during the implementation process.
• Training and Documentation: Conduct training sessions and create user documentation to empower clients to use the software effectively. Provide best practices to ensure clients maximize the value of the product.
• Collaborate with Cross-Functional Teams: Work closely with sales, development, operations, and support teams to ensure seamless client experience and facilitate feedback on product improvements.
• Project Management: Work with Project Managers to track and report on project progress, proactively identifying and resolving any potential roadblocks to ensure on-time delivery.
• Continuous Improvement: Gather client feedback and insights to recommend product enhancements and process improvements, contributing to the continuous evolution of our implementation practices.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
• 2+years of experience in software implementation, software support, administration, or a similar role involving client interactions and technical expertise.
• Demonstrated proficiency with SQL and database platforms (such as MS SQLServer, Postgres).
• Familiarity with API functions and systems integrations.
• Strong troubleshooting and problem-solving skills.
• Basic Reporting and Dashboarding skills.
• Familiarity with AWS/Azure cloud technologies
• Excellent written and verbal communication skills, with the ability to convey technical information clearly to non-technical users.
• Proven experience handling multiple projects and timelines, with strong organizational and prioritization skills.
• Passion for providing exceptional customer service and support. Ability to build relationships and work effectively with diverse client groups.
• Ability to work in a fast-paced environment and adapt to changing requirements and client needs.

Preferred Qualifications

• Experience with SaaS solutions, cloud-based software, or specific industry knowledge relevant to our clients.
• Strong experience in writing and executing DML and DDL statements is a plus.
• .NET/C# Programming experience is a plus.
• Cloud or SQL certifications are a plus.

Commence is an equal employment opportunity employer. All personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military and veteran status or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, you may contact us at 757-306-4920 or [email protected]