Customer Care Advisor | Joliet

Position Summary

Busey Customer Care Advisors serve as customer advocates, earning trust and loyalty through unparalleled service and support. As Customer Care is often the first point of contact for Busey customers, Advisors are responsible for assisting with a variety of banking inquiries and technical support for our digital products & services. Above all, Customer Care Advisors aim to strengthen our customers’ relationship with Busey, while providing efficient care

Duties & Responsibilities

• Respond and provide timely follow-up to internal and external customers inquiries via phone, email and chat in a professional, efficient and service-focused manner.
• Assist customers with account-related questions, including technical troubleshooting.
• Resolve customer issues and concerns promptly, escalating complex issues to the appropriate department or supervisor, to ensure a high level of satisfaction.
• Identify opportunities for customers to strengthen their relationship with Busey, providing guidance and referrals for other products and services when appropriate.
• Participate in training and development opportunities to consistently advance skills and stay current with best practices.
• Maintain up-to-date knowledge of bank policies, procedures and regulatory requirements to maintain customer confidence and protect the bank.

Education & Experience

Knowledge of:

• Various computer systems, mobile devices and banking software.
• Busey’s digital offerings, products and services, is preferred.

Ability to:

• Provide excellent customer service, remaining calm and composed even in high-pressure situations.
• Leverage strong interpersonal, written and verbal communication skills.
• Analyze and solve problems efficiently and accurately.
• Manage multiple tasks efficiently with keen attention to detail.
• Effectively manage time in a fast-paced environment.
• Work both independently and as part of team.

Education and Training:

• Requires High School diploma or equivalent.
• Previous experience in customer service, preferably in a banking or financial institution is preferred.

Benefits and Compensation

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

(Base Pay Range: $20-$22/hour)

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.

Unsolicited Resumes

Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies (“Agency”), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings (“Agreement”). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.