Customer Support Coordinator

Spiceology is the fastest-growing private spice company in the U.S. and was recently named to both the Inc. 5000 and Entrepreneur 360 lists of fastest-growing companies. We market and sell over 250 innovative blends and spices to both consumers and chefs, with a primary focus on expanding our B2B market share. Chefs love Spiceology for the functional packaging and continue to order from us for the unmatched freshness of our spices—far superior to the tired, bland ingredients they’re used to getting “off the truck.” Consumers keep coming back for our signature, innovative blends that elevate any home-cooked meal.

Job Description

The Customer Support Coordinator plays a critical role in the growth of Spiceology’s Consumer business. We believe in delivering an extraordinary customer experience, and this role will serve as the voice of our consumer. With strong momentum in product innovation, consumer marketing, and public relations, our Consumer business is experiencing unprecedented growth—and we’re looking for an exceptional Customer Support Coordinator to help support and sustain that success.

This individual will manage all inbound customer support for our Consumer channel, ensuring 100% customer satisfaction. The role reports to the Sr. Manager, Client Success Team.

• Schedule: M-F 7am - 4pm PST
• Pay: $17/hr
• Setting: Hybrid, Spokane WA
• Benefits: Medical, Dental, Vision, 401k
  
  

Responsibilities

• Manage all inbound Consumer emails, phone calls, and social media inquiries
• Ensure world-class customer satisfaction and timely issue resolution
• Review online orders daily to identify potential Foodservice opportunities
• Proactively identify internal and external opportunities to improve service
• Collaborate with Spiceology’s sales, fulfillment, and marketing teams to ensure a seamless customer experience
• Prioritize and manage incoming customer requests; document client activity as needed
• Share consumer feedback and trends with internal teams to enhance the customer experience
• Support cross-departmental projects and tasks as directed by the manager
  
  

Education & Experience

• Minimum 2 years of experience in client success, customer service, or administrative roles
• Excellent organizational and analytical skills
• Proven ability to perform under pressure and meet deadlines
• Outstanding written, verbal, and presentation communication skills
• Goal-oriented and self-motivated; capable of working independently and collaboratively within a team