Director of Operation

Description

POSITION: Director of Operations

FULL-TIME OFFICE POSITION

Job Description

Location: Office Position

Reports To: Executive Leadership / CEO

Position Overview

The Director of Operations at Maxmed Healthcare, Inc.—a federal healthcare contractor supporting the Department of Defense (DoD) and commercial clients—is responsible for the full life-cycle management of all contracts, ensuring strict compliance, security, and effective personnel and resource management. This leader will serve as a key liaison between internal teams, government agencies, and commercial partners, driving operational excellence and contract performance across all company activities.

Executive Leadership Competencies

• P&L Management/Improvement * Customer/Vendor Relations
• Budgeting/Cost Controls * Workflow Optimization
• Strategic Planning and Growth * Staff Management and Training
• Business Development * Brand Development
• Procure Strategies and Management * Performance Improvement
  
  

Key Responsibilities

• Provides direction, guidance, and mentorship to leaders throughout the company
• Creates and leads a visionary and collaborative team with exceptional skills, creativity, and integrity.
• Incorporate contracting industry knowledge and a wide range of capture management and forward-leaning strategies.
• Create positive customer experiences by adding unmatched value through the design and implementation of effective strategies that continually position the customer and the company at the forefront of healthcare, professional, and technology innovations.

• Contract Lifecycle Management
• Serve as corporate representative to DoD medical and social services contract stakeholders
• Oversee all phases of contract management from award to closeout, ensuring compliance with DoD, federal, and commercial requirements.
• Manage contract deliverables to meet cost, schedule, and performance objectives.
• Maintain communication with customer/client representatives regarding contract requirements and performance.
• Set up and maintain electronic customer files, including proposals, contracts, modifications, performance work statements, renewals, correspondence, deliverables, and payment schedules.
• Credentialing and Compliance
• Direct the credentialing lifecycle for government, DoD, and commercial contracts.
• Evaluate and verify healthcare professionals’ credentials, licenses, certifications, and qualifications to ensure adherence to regulatory, organizational, and DoD standards.
• Conduct thorough background checks and maintain comprehensive credentialing records.
• Participate in developing and refining internal credentialing processes and onboarding for new medical staff.
• Human Resources & Personnel Management
• Lead and supervise the HR department, overseeing general HR tasks such as credential renewals, updated forms, staff retention, and employee emergencies, in coordination with the COR/KO and payroll departments.
• Provide HR support, employee management, and resolution of employee and contract-related issues.
• Deliver orientation, on-the-job training, and guidance to new and replacement staff.
• Assign personnel and resources to contracts and projects as required.
• Operational Leadership & Resource Management
• Collaborate with contract teams and interface directly with internal and external customers and leadership to ensure compliance with business, legal, security, and audit requirements.
• Provide coordination support for Joint Venture efforts and Teaming Partners.
• Conduct quality control activities, develop action plans, and ensure adherence to contract requirements and company policies.
• Maintain and optimize company databases, CRM, and software platforms.
• Business Development & Proposal Management
• Review and respond to solicitations, TOPRs, RFPs, RFQs, and Sources Sought through platforms such as SAM.gov, GSA e-Buy, DHA Symphony, Bidspeed, and GovWin.
• Support business development activities, including proposal preparation, opportunity identification, and partnership coordination.
  

Qualifications

Qualifications

• Master's degree in Business Management or Bachelor’s degree in Business Management with 5 years of experience in Contract Management, Healthcare Administration, or a related field.
• Extensive experience in business operations, healthcare management/administration, and government contracting—preferably with DoD or federal healthcare contracts.
• Proven expertise in contract management, credentialing, HR administration, and compliance.
• Strong knowledge of federal employment laws (FLSA, ADA, EEO, SCA) and federal contract regulations (FAR, DFARS, GAO).
• Familiarity with JCAHO and DoD Inspector General requirements.
• Demonstrated ability to manage multiple contracts, projects, and teams across diverse locations.
• Proficient in Microsoft Office Suite, QuickBooks, Deltek, ADP Payroll, and relevant HR/contract management software.
• Excellent verbal and written communication skills; bilingual (English/Spanish) preferred.
• Strong leadership, negotiation, and problem-solving abilities.
  
  

Preferred Experience

• Prior experience as a Program Manager or Director of Operations in a federal contracting environment.
• Experience with healthcare staffing, credentialing, and compliance for government contracts.
• Direct interface with government contracting officers, CORs, and project managers.
• Demonstrated success in quality assurance, project forecasting, and personnel management.
  
  

About Maxmed Healthcare, Inc.

Maxmed Healthcare, Inc. is a leading federal healthcare contractor, providing mission-critical staffing and operational solutions to the Department of Defense and commercial healthcare clients across the nation. We are committed to delivering excellence in service, compliance, and workforce management.