Springhill Suites Houston Downtown Convention - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Offering free WiFi access and complimentary breakfast, SpringHill Suites by Marriott Houston Downtown/Convention Center is located 2,300 feet from Toyota Center, home of the Houston Rockets. Every room at SpringHill Suites by Marriott features a flat-screen TV, mini-refrigerator, microwave, a work desk and ironing facilities. Other room amenities include a separate seating area with a sofa bed and an additional TV. Featuring a hairdryer, the private bathroom comes with a bath or shower. An onsite fitness center is available to guests at this hotel. SpringHill Suites by Marriott Houston Downtown/Convention Center also offers a 24-hour front desk and a mini-market. Daily maid service and a business center are available. The hotel is within 6 minutes' drive of Minute Maid Park and BBVA Compass Stadium. NRG Football Stadium is 8 mi away. There is a metrorail stop nearby, and George Bush Houston Airport is 16 mi away.