Patient Relations Float
Dermatology Associates of Rochester
Date: 3 weeks ago
City: Rochester, New York
Contract type: Full time
Description
As a Patient Relations Float, you will serve as a key point of contact for our patients, providing support wherever needed while upholding the culture and core values of our organization. This dynamic position includes front desk responsibilities and answering phones, ensuring patients receive a warm, professional, and consistent experience no matter where they interact with us.
The ideal candidate is kind, professional, adaptable, and thrives under pressure. You take initiative, communicate with enthusiasm, and collaborate well with team members across multiple areas. Strong follow-through and the ability to build rapport with both patients and coworkers are essential for success in this role.
As the liaison between our organization and our patients, you will help manage inquiries, concerns, and scheduling needs—both in person and over the phone. You’ll take ownership of resolving issues efficiently and compassionately, keeping patient satisfaction at the core of every interaction.
At Dermatology Associates of Rochester, we believe in positive teamwork, self-accountability and always doing the right thing. Our experienced dermatologists, skin care specialists, estheticians, and researchers are dedicated to bringing an unmatched level of care for our patients cosmetic & skin needs. We offer some of the most advanced skin treatments available for our cosmetic and medical patients.
Requirements
Responsibilities
As a Patient Relations Float, you will serve as a key point of contact for our patients, providing support wherever needed while upholding the culture and core values of our organization. This dynamic position includes front desk responsibilities and answering phones, ensuring patients receive a warm, professional, and consistent experience no matter where they interact with us.
The ideal candidate is kind, professional, adaptable, and thrives under pressure. You take initiative, communicate with enthusiasm, and collaborate well with team members across multiple areas. Strong follow-through and the ability to build rapport with both patients and coworkers are essential for success in this role.
As the liaison between our organization and our patients, you will help manage inquiries, concerns, and scheduling needs—both in person and over the phone. You’ll take ownership of resolving issues efficiently and compassionately, keeping patient satisfaction at the core of every interaction.
At Dermatology Associates of Rochester, we believe in positive teamwork, self-accountability and always doing the right thing. Our experienced dermatologists, skin care specialists, estheticians, and researchers are dedicated to bringing an unmatched level of care for our patients cosmetic & skin needs. We offer some of the most advanced skin treatments available for our cosmetic and medical patients.
Requirements
Responsibilities
- Manage inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by going the extra mile
- Keep records of all conversations in our EMR in a comprehensible way
- Verify Patient insurance information and demographics
- Take patient payment and copay
- Check patients in and out for appointments
- Schedule appointments
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Previous experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
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