Wine Tasting Room Supervisor

Description

Who We Are:

Acme Hospitality is a growing hospitality group in Santa Barbara's arts and entertainment district, that

owns and operates several highly acclaimed and award winning concepts and boutique hotels in Nevada

County and Palm Springs CA.

Mission & Core Values

Above all else, we are committed to providing our team members with a work environment and

experience that we can be proud of. Our Core Values of Delivering Excellence, Embrace Originality, Act

with Integrity and Celebrate Community are the essential ingredients for success.

Position Summary

As Supervisor, you are responsible for front of house operations of the business. The position of

Supervisor is truly about being a dynamic team leader and setting a positive tone for the entire front of

house team to ensure that the business is running efficiently, profitably and delivering the highest level

of hospitality. This is a full-time position, which involves weekends and holidays, particularly during the

peak season.

Supervisor Team Member Qualities

• A strong and committed work ethic with an ever-present enthusiasm.
• A passion for work and knowledge of food and beverage.
• Someone who can lead an entire team and takes pride in teaching others.
• Someone who is honest and has integrity.
• Ability to multitask under pressure with a smile.
• A true team player, proactive and always going above and beyond.
• An eye for detail, cleanliness and organization.
• Someone who is humble and always willing to learn and get better.
• Someone who has the ability to make appropriate decisions in adverse situations.
• Ability to question, bring ideas to the table, and desire to make changes to be the best
  
  

we can be.

The Overall Role Of The Supervisor At Is To

• Maintain a positive and respectful work environment at all times.
• Be a dynamic leader and role model of the business.
• Maintain a level of service and hospitality that proudly reflects the business.
• Maintain cleanliness, safety, and organization of the restaurant.
• Cultivate new and existing guest relationships.
• Set the tone for the staff every shift for service.
• Follow all Acme management systems and policies
  
  

Specific Job Responsibilities And Tasks

Hospitality and Floor Presence:

Set the tone and foster a culture where guest satisfaction and hospitality are our number one

priorities. You are the ambassador of the brand and it is your job to maintain a service and

hospitality standard that is a clear reflection of Acme restaurants.

Staffing

As Supervisor, you will maintain proper staff levels with the team members who are best suited

to represent the brand under the direction and oversight of the Manager.

Training/Initial & Ongoing

As training is one of key components to the success of our restaurant, the Supervisor will work

closely with Management to deliver our culture to your entire team and ensure consistency of

the guest experience.

State Of The Business

The aesthetic and overall cleanliness and condition of the business is an essential part of the

guest experience. The Supervisor will ensure cleanliness of interior and exteriors, signage is

up-to-date, music selection and volume are appropriate, lighting and temperature are

monitored.

Human Resources

Supervisor will consistently hold team members accountable to the rules and standards of Acme

restaurants. Supervisor will never ignore situations and always take corrective action in a way

that builds respect and the strength of the overall team.

Required Education And Work Experience

• High School Degree or Equivalent.
• 3-5 years in related positions
• Advanced knowledge of food professional principles and practices.
  
  

Reporting Structure

• Supervisor reports to the Manager.
  
  

Supervisory Responsibilities

• The Supervisor oversees and supports all FOH team members.
  
  

Travel Requirements

• The Supervisor is not required to travel.
  
  

Job Status

Non-Exempt

Important Notice

This job description is not an exclusive or exhaustive list of all job functions that a Team

Member in this position may be asked to perform from time to time. Based on business needs

or Guest service objectives, you may also be asked to perform other duties or tasks in addition

to those listed above and will be required to have completed required training associated with

the other duties or tasks.

Requirements

Requirements:

• 2 years previous experience as a Server in a fine dining or upscale restaurant or wine tasting room/winery.
• At least 1 year as a manager in a fine dining or upscale restaurant or wine tasting room/winery.
• Extensive knowledge of food and beverage menus, including wine pairing.
• Strong customer service skills, with the ability to provide personalized and attentive service.
• Excellent communication and interpersonal skills to interact with guests and team members effectively.
• Professional and polished appearance, with a focus on attention to detail.
• Ability to work in a fast-paced, high-pressure environment while maintaining composure.
• Familiarity with POS systems and basic math skills for accurate order taking and payment processing.
• Exceptional organization and multitasking abilities.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Understanding of fine dining etiquette and service standards.
• Ability to work well in a team and collaborate with colleagues.
• Strong problem-solving and decision-making skills.
• Knowledge of food safety and sanitation regulations.
• Ability to stand and walk for extended periods and lift trays or plates when necessary.
• Excellent memory retention for accurately taking and delivering orders.
• Understanding of responsible alcohol service practices and compliance with legal drinking age verification.
• RBS or similar certification for responsible alcohol service is required.
• Current Food Handler Certification
  
  

The Overall Role Of The Supervisor Is To

• Responsible for development, oversight, and execution of operations.
• Support and oversee management in running all aspects of the restaurant.
• Increase overall sales and profitability and exceed budgeted financial benchmarks.
• Maintain a level of professionalism that proudly reflects the Acme brand.
• Maintain a positive and respectful work environment at all times.
• Hire qualified team members who reflect our brand.
• Lead, train, motivate and mentor all team members.
• Maintain a positive relationship and establish open lines of communication between team members.
• Maintain cleanliness, safety, and organization of the front of house.
• Set the tone for the staff every shift for service.
• Follow all Acme systems and policies.
• Comply with all applicable laws and guidelines in respect to federal, state and local agencies.
  
  

Job Status: Non-Exempt

Important Notice: This job description is not an exclusive or exhaustive list of all job functions that an Acme Hospitality Team Member in this position may be asked to perform from time to time. Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks in addition to those listed above and will be required to have completed required training associated with the other duties or tasks.

ALL POSITIONS

GREET ALL YOU MEET

• Say hello to everyone you see and make eye contact (SMILE).
• Remember the guest or team member’s names and use them often.
  
  

SELL THE PROPERTY

• Sell the services and facilities of the property first.
• Help the company obtain new customers and retain current customers.
• Memorize basic property information; be able to give accurate directions.
• Thank our guests for their business AND invite them to return.
  
  

TAKE PERSONAL RESPONSIBILITY FOR GUEST SATISFACTION

• Listen and respond with empathy to guest or team member inquiries and stay with the individual until he/she is satisfied.
• If a guest or team member asks for directions, DO NOT POINT – escort the guest or team member to the destination.
• Never say, “NO”, ask for assistance.
  
  

PROMOTE SAFETY AND SECURITY

• Never mention a guest’s name and room number in the same conversation.
• Never give out a room number. Maintain guest privacy and confidentiality.
• Always knock and announce your department before entering a guest room.
• Know your property’s emergency procedures.
• Protect the company’s property against damage or loss.
• Report any unsafe working condition.
  
  

PRACTICE CONTINUOUS IMPROVEMENT

• First, master the basics! DO IT RIGHT THE FIRST TIME!
• Look for ways to do your work better, faster and smarter. Share those ideas.
• Be part of the solution; always accompany criticisms with suggestions for improvement.
• Keep an open mind; be “flexible” to do new things and old things in new ways.
  
  

PROJECT A POSITIVE, PROFESSIONAL IMAGE

• Follow the company appearance standards at all times.
• Always wear your name badge and gaming badge (if needed).
• Keep your work area clean and professional.
• Never discuss internal business in front of guests.
  
  

TAKE PRIDE IN ACME HOSPITALITY

• If you see something on the floor, pick it up.
• Show proper care for tools, equipment and facilities.
• Speak positively about the company and your co-workers.
  
  

PRACTICE TEAMWORK

• Pitch in and help – Don’t wait to be asked.
• It is okay to ask for help.
  
  

RESPOND WITH A SENSE OF URGENCY

• Do not let obstacles become your excuse.
• Be flexible – accomplish the task and follow-up.
  
  

HAVE FUN

• Have fun and carry a great positive attitude. Being “positive” and “upbeat” does wonders for you and those around you.
  
  

GUEST SERVICE STANDARDS Always remember to practice the Guest Service Standards for both internal and external guests.

• Smile
• Greet
• Respond
• Resolve
• Thank and Invite Back
  
  

Systems you need to know:Ctuit, Focus POS, Microsoft Office, GoogleThe company reserves the right to revise and change job duties as the need arises. I have read and understand the requirements of this position and agree to this position and agree that I am able meet these duties and responsibilities. This job description does not constitute a written or implied contract of employment. Physical Requirements:Standing - ConstantWalking - ConstantSitting - FrequentClimbing - OCCASIONAL Crawling - N/A Kneeling - FREQUENT OCCASIONAL Bending - OCCASIONAL FREQUENT Reaching above Shoulder - Constant FREQUENT Lifting:10 lbs. - Constant 11 - 20 lbs. - Constant 21 - 50 lbs. - FREQUENT 50 - 100 lbs. - OCCASIONAL Carrying:10 lbs. - Constant 11 - 20 lbs. - Constant FREQUENT 21 - 50 lbs. - OCCASIONAL FREQUENT 51 - 100 lbs. - OCCASIONAL Pushing - Constant Pulling - Constant Manual Dexterity - Constant Bi-Manual Dexterity - Constant Fine Motor Skills - Constant Gross Motor - Constant Eye/Hand Coordination - Constant Near Vision - Constant Far Vision - Constant Color Recognition - Constant Hearing - Constant Other - ENVIRONMENTAL FACTORSWorking Outside YES Working Inside YES Working alone YES Working closely with others YES Excessive cold/heat YES Excessive humidity/dampness YES Noise/Vibrations YES Working above ground YES Working below ground NO Working with chemicals/solvents/detergents/cleaners YES Working on uneven surfaces NO Operating moving equipment or vehicles NO Working around machinery or moving equipment YES Climbing on scaffolds or ladders YES Working under hazardous conditions NO