Sr. Account Manager, Employee Benefits
Higginbotham
Date: 2 weeks ago
City: Bossier City, Louisiana
Contract type: Full time
Higginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an immediate need for a Sr. Account Manager, Employee Benefits in our Bossier City, LA office.
We are looking for a knowledgeable and enthusiastic benefits professional who can provide exceptional service to our clients and insureds, while enjoying a team-oriented culture and excellent work/life balance! This high-level position will partner with account managers, sales producers, and other support staff to achieve new business goals and ensure total client satisfaction and retention. This individual will act as a liaison between clients and carriers and other service vendors and build and maintain relationships with key contacts, while supporting a full book of business, including medium to large accounts across diverse industries.
Other duties include:
We are looking for a knowledgeable and enthusiastic benefits professional who can provide exceptional service to our clients and insureds, while enjoying a team-oriented culture and excellent work/life balance! This high-level position will partner with account managers, sales producers, and other support staff to achieve new business goals and ensure total client satisfaction and retention. This individual will act as a liaison between clients and carriers and other service vendors and build and maintain relationships with key contacts, while supporting a full book of business, including medium to large accounts across diverse industries.
Other duties include:
- Rate and quote new business and renewal policies
- Gather information from clients to prepare RFP's and request alternate plans and quotes from carriers
- Prepare documents and materials for open enrollment meetings
- Answer coverage and policy-related questions; assist with claims and troubleshoot coverage or billing issues
- Ensure client compliance in accordance with ERISA, COBRA, HIPAA, and ACA laws
- Assist clients with the setup and implementation of new technology systems, such as online enrollment and benefit administration systems
- Assist with establishing company wellness programs and initiatives.
- Exceptional interpersonal and customer service skills to build client and carrier relationships
- Strong verbal and written communication skills
- Ability to multi-task and handle competing demands and priorities
- Independent self-starter with excellent time management skills to meet goals and deadlines
- Strong attention to detail
- Ability to clearly present information in one-on-one or group settings
- Handle personal and medical information confidentially and in compliance with HIPAA laws
- Intermediate to advanced computer literacy, including Word, Excel, and PowerPoint
- Working knowledge of Agency Management System required
- Benefit technology/administration systems experience required
- Minimum 5 years' experience with employee benefits preferred
- Must have current Life and Health license
- Professional designations, such as CEBS, are desired, but not required
- Generous employee benefits package which includes a robust wellness program
- Employee ownership opportunities (ESOP)
- Growth and development – advancement within the company
- Excellent work/life balance
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