Account Manager

AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.

We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.

We are A Company Culture Devoted to Innovation & Improvement

AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.

Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.

Brief Description:

We are seeking a highly organized and detail-oriented Account Manager to join our dynamic sales team. The ideal candidate will provide critical support to the sales team by handling various administrative, data management, and customer support tasks. This role requires strong communication skills, a customer-focused approach, and proficiency in managing multiple tasks efficiently. The Account Manager will play a key role in ensuring smooth operations within the sales department and enhancing customer satisfaction.

Administrative Support:

• Receive inbound phone calls and redirect to the appropriate team member.
• Assist with preparing and sending proforma invoices.

Customer Support:

• Follow up with customers via email or phone to address inquiries and resolve issues.
• Handle customer requests for quotes, order status updates, and other support needs.
• Work on resolving "problem parts" issues, including sourcing alternatives to meet customer demands.

Data Management:

• Enter vendor quotes, sales orders, and other relevant data into the ERP system accurately and in a timely manner.
• Maintain and update customer and vendor records within the ERP system.
• Match order confirmations sent via email from vendors to unconfirmed orders on the server.

Purchasing and Vendor Relations:

• Request quotes from vendors and follow up on vendor communications.
• Create and send purchase orders to vendors and follow up on open purchase orders.
• Collaborate with vendors to resolve any issues related to pricing, delivery schedules, or order accuracy.

Sales Support:

• Prepare pricing and quotes for customers and manage the quoting process from start to finish.
• Review open customer orders to identify which orders can be fulfilled and shipped.
• Assist the sales team with various tasks related to entering sales orders, including preparing and reviewing picking tickets and purchase order packets.
• Act as a point of contact for customers regarding quotes, ensuring prompt and accurate responses.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

This role pays a base salary of 65-75k

We are an AA/EEO/Veterans/Disabled employer.