Front Office Coordinator

Essential Duties and Responsibilities:

• Be positive, helpful, friendly, supportive, sincere, and genuine to all patients, physicians, and staff.
• Be attentive and responsive to doctors’ and/or practice administrator/team leader requests in a timely

manner.

• Be punctual and regular in attendance.
• Follow all office policies and procedures.
• Make decisions that reflect the best interests of Heart One Associates and providing quality patient

care.

• Maintain patient confidentiality as governed by the Health Information Portability and Accountability

Act (HIPAA)

• Monitor the flow of patients and waiting times, informing patients of delays or emergencies that my

keep them waiting.

• Maintain a high level of accuracy in appointment scheduling.
• Maintain thorough and accurate documentation in charts for all correspondence involving patient care.
• Check-in patients, obtaining personal medical and financial information, informing back office of

patient arrivals and visit needs.

• Collect co-pays at check-in, processing credit card payments and processing batch detail and

settlement daily.

• Check out patients, obtaining payment and scheduling new appointments as indicated by the

physician orders.

• Input all patient data and keep up to date information on all patients.
• Reschedule physician schedules as requested by practice manager/team leader.
• Review schedules daily for corrections or gaps and ensure changes are made.
• Check messages regularly throughout the day. Messages should be accurate and thorough for

physicians to review and assess.

• Orders should be worked daily, both past due and future.
• Inform team leader of needed office supplies.
• Keep workstation and waiting room organized and clean. I.E., magazines, windows, desktops.
• Decorate waiting rooms for appropriate holidays.
• Travel to various Practice locations as needed for coverage.
• Other duties as assigned.

Education and Experience:

• High School Diploma or G.E.D
• Minimum 2- years medical practice experience preferred
• Cardiology experience preferred
• Working knowledge with computers
• Excellent verbal and written communication
• Excellent organizational skills
• Knowledge of HIPAA rules & regulations.
• Knowledge of diagnostic testing and procedures, preferred.
• Excellent verbal and writing communication skills.
• Knowledge of basic mathematics.
• Proficiency in Microsoft Office, Word, Internet.

Essential Duties and Responsibilities:

• Be positive, helpful, friendly, supportive, sincere, and genuine to all patients, physicians, and staff.
• Be attentive and responsive to doctors’ and/or practice administrator/team leader requests in a timely

manner.

• Be punctual and regular in attendance.
• Follow all office policies and procedures.
• Make decisions that reflect the best interests of Heart One Associates and providing quality patient

care.

• Maintain patient confidentiality as governed by the Health Information Portability and Accountability

Act (HIPAA)

• Monitor the flow of patients and waiting times, informing patients of delays or emergencies that my

keep them waiting.

• Maintain a high level of accuracy in appointment scheduling.
• Maintain thorough and accurate documentation in charts for all correspondence involving patient care.
• Check-in patients, obtaining personal medical and financial information, informing back office of

patient arrivals and visit needs.

• Collect co-pays at check-in, processing credit card payments and processing batch detail and

settlement daily.

• Check out patients, obtaining payment and scheduling new appointments as indicated by the

physician orders.

• Input all patient data and keep up to date information on all patients.
• Reschedule physician schedules as requested by practice manager/team leader.
• Review schedules daily for corrections or gaps and ensure changes are made.
• Check messages regularly throughout the day. Messages should be accurate and thorough for

physicians to review and assess.

• Orders should be worked daily, both past due and future.
• Inform team leader of needed office supplies.
• Keep workstation and waiting room organized and clean. I.E., magazines, windows, desktops.
• Decorate waiting rooms for appropriate holidays.
• Travel to various Practice locations as needed for coverage.
• Other duties as assigned.