Research Scheduler - STX

Position Description: The Medical Scheduler will schedule all routine and non-routine medical services with various local healthcare providers for an assigned patient population. In addition, the Medical Scheduler will perform a variety of receptionist, clerical, record keeping and miscellaneous duties in support and care of services provided in an outpatient or inpatient medical setting.

Minimum Qualifications

• High School Diploma, Associate Degree and/or certificate program preferred
• Three years of medical clinic administrative or medical scheduling experience preferred.

Essential Duties and Responsibilities:

• Daily confirmation of all on-site clinic and off-site appointments.
• Receive, screen and coordinate telephone calls from healthcare providers.
• Assist with maintaining and updating of all provider addresses and phone numbers
• Receive incoming correspondence and review/forward to appropriate staff.
• Perform a variety of administrative duties including but not limited to: answering phones; faxing and filing of confidential documents; and basic Internet and email utilization.
• Provide excellent customer service to all internal and external customers.
• Obtain patient information at the time of admission and assist in filling out forms, relevant documents and case histories
• Make and distribute daily schedules for doctors and staff
• Complete daily attendant logs for providers
• Maintain and update physician and patient data
• Manage the front desk operations
• Order supplies and maintain inventory

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination.
• Requires standing and walking for extensive periods of time.
• Occasionally lifts and carries items weighing up to 40 lbs.
• Requires corrected vision and hearing to normal range

Supervision The Medical Scheduler reports to the Director of Clinical Operations.