Front Desk Receptionist

JOB
DESCRIPTION

POSITION: Front Desk
Receptionist SUPERVISOR: Customer
Service Supervisor

STATUS: Non-Exempt

SUMMARY

The position
duties include a wide range of activities related to providing
clerical support to operational and administrative areas.

SUPERVISION
RECEIVED AND EXERCISED:

Operates
under the direct general supervision of a Supervisor; the Front Desk
Receptionist exercises no supervision over other employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The
below statements are intended to describe the general nature and scope of work
being performed by this position. This is not a complete listing of all
responsibilities, duties and/or skills required. Other duties may be assigned.

• 
  Ensure documents are accurately filed
• Open, sort and route incoming mail;

Prepare outgoing mail

• Perform variety of administrative and

clerical support

• Answer telephone, screen and direct

calls

• Operate office machines including

scanners, copiers and fax machines

• Assist operational teams with

administrative needs

• Assist clients and customers at the

front desk

• May perform daily opening and closing

procedures of the front lobby

• Perform data entry into

SharePoint, and PHA business system

• Provide excellent customer service

to participants, landlords, co-workers, clients and vendors

• Obtain certification in Housing Choice

Voucher Basics within 120 days of employment

• Ensure regular attendance and

punctuality

• Perform other duties as assigned

DESIRED
QUALIFICATIONS:

High School
Diploma; Education equivalent to a two-year degree from a regionally accredited
institution in Public Administration, Social Science or a closely related
field preferred; Alternatively, a minimum of two years of
progressively responsible work experience for a public agency, or related work
in the social service or community service.

Must be able
to communicate effectively both orally and in writing; and possess strong
computer and organizational skills required to prioritize tasks and demands and
consistently to deliver work product on time.