Regional Manager

Apply

Job Type

Full-time

Description

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.

We have an excellent opportunity for an experienced Regional Manager to join our amazing environment with an opportunity for continuous growth and development. Please continue reading below!

Summary: The Regional Manager is responsible for overseeing the portfolio of communities managed. Regional Managers operate as business unit leaders for their teams and manage the book of business assigned to each. Maintains client satisfaction and account retention. Builds and manages teams effectively.

Why Join Keystone?

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth.

We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

What We Offer

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD & D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• PTO
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)
  
  

Requirements

Essential Job Duties and Responsibilities:

• Partners with the association Board of Directors and internal departments to adhere to the introduction and integration of new programs, services, and initiatives. Acts as liaison to ensure quality service is delivered, that Board expectations are met, and assists with prompt response and resolution to questions/problems.
• Establishes and maintains a positive relationship with homeowners, Board of Directors, and internal departments to ensure a high level of customer service and achievement of company and property goals and objectives. Maintains consistent client satisfaction and account retention.
• Responsible for planning department goals and directing Team Members to achieve results. Provides guidance and direction to ensure overall departmental success.
• Oversees and manages the P&L and prepares the budget for their assigned team. Manages any issues designated to the Regional Manager level by a senior staff team member and sees the matter through to resolution.
• Collaborates with other Regional Managers when there is a need due to client issues and/or concerns. Develops and manages the account allocations report.
• All aspects of staff management are required, including ensuring team member accountability, reallocations due to terminations, resignations, and requested leaves.
• Participates in the hiring process by interviewing potential Team Members and selecting those who best meet staffing needs. Participates in management training. Follows all Human Resources policies. Ensures staff receive any required training or attend mandatory meetings.
• Ensures team is performing to expectations by providing coaching, development, training, actively managing performance, and conducting performance evaluations.
• Ensures Team Members have current knowledge of services, facilities, properties, events, and other information required to provide good customer service. Ensures staff are kept informed about policies and procedures.
• Makes merit decisions within budget or established guidelines. Determines promotions or reclassifications within company policy. Approves leave and time away from work within the company policy. Enters schedules and monitors timecards for accuracy.
• Maintain knowledge and understanding of the contract between the association, vendors, and Keystone Pacific. Ensure all contractual obligations are being met. Monitor vendor contracts regularly.
• Acts as the primary liaison with homeowners. Provide information and resources needed to provide excellent customer service.
• Conducts on-site inspections as required contractually. Identify deficiencies and provide recommendations and action plans to improve the property. Process and manage violations and work orders regularly.
• Oversees any assigned projects and ensures property maintenance/improvement and other related issues are completed in a timely manner. Maintain open communication and provide timely action updates to the Board and residents as required.
• Prepares Request for Proposal for bid solicitation and prepares/provides bid comparison analysis.
• Updates Association communications and ensures current information is displayed on the association bulletin boards and website. Prepare/proofread association newsletter and/or other communication with owners and residents as required.
• Prepares, maintains, and submits a wide range of reports, contract lists, presentations, documents, and manuals as required. Maintain accurate records, files, and communications pertinent to each Association and Keystone Pacific.
• Manages special projects as assigned. Assists with the training and development of less experienced staff.
• Increases team member satisfaction and fosters a healthy, positive work environment.
• Leads change management activities that are needed to support organizational development and new technology initiatives.
• Supports the sales and growth goals for the region through developing leads and supporting and/or delivering sales presentations to potential clients.
• Practices and adheres to Keystone’s Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.
  
  

Qualification Requirements

• Ability to perform all essential duties and responsibilities listed above with minimal supervision, handling assignments with the highest level of discretion, judgment, and independence.
• Solid knowledge is required to manage community associations. Must possess/maintain a Certified Manager of Community Associations (CMCA) designation and possess/be in pursuit of a Professional Community Association Manager (PCAM) designation.
• Requires the ability to lead others by mentoring and providing training.
• Excellent organizational and time management skills. Capable of managing competing priorities under pressure and in a fast-paced environment.
• Ability to manage change effectively and be a change champion.
• Must have excellent customer service skills to provide a high level of customer satisfaction.
• Requires the ability to perform basic math skills such as addition, subtraction, multiplication, and division. Ability to prepare budgets and understand financial reports.
• Requires the ability to use computers to record, store, and analyze information. Requires computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word, PowerPoint, TEAMS, Zoom, and Outlook), CINC, and various applications used at the company. Good knowledge of various business machines typically found in an office.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Requires strong attention to detail. Must be able to problem solve and remain calm and alert during busy activity periods.
• Must maintain a clean appearance and professional demeanor.
  
  

Education And/or Experience

• High School Diploma or general education degree (GED), or equivalent combination of education and experience.
• Bachelor’s degree in business is desired.
• A minimum of two years required as a Director of Community Management or similar role in the HOA industry.
• Experience with and ability to operate a computer.
  
  

Work Environment

The work environment and physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit, stand, and operate business equipment. Frequent use of the telephone and headset.
• Ability to visit communities for meetings and ability to pass along all areas of a property during site inspection.
• Typical office environment with low-level noise exposure.
  
  

We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look at what Keystone is all about! Check out our website at www.kppm.com. Click on “Careers” and stay connected!

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to [email protected] for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to the accessibility of the online application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal-opportunity employer. All applicants will be subject to a Background and MVR Check.

Salary Description

$110,000 - $130,000 Annually