Aircraft Owner Success Manager

Department: Owner Services

Location: Santa Barbara

Compensation: $85,000 - $120,000 / year

Description

The Manager, Owner Success plays a critical leadership role in the delivery of Silver Air’s aircraft management experience. This is a high-visibility, cross-functional position focused on ensuring the satisfaction, retention, and long-term success of our managed aircraft owners.

Acting as both a strategic partner and operational lead, the Manager owns the full lifecycle of the owner relationship—from onboarding and service coordination to financial oversight and trust-building. You will lead owner-facing efforts with precision, emotional intelligence, and a business development mindset.

What you'll be doing:

Owner Relationship Leadership

• Serve as the primary relationship manager for assigned aircraft owners and their representatives.
• Develop trust-based, long-term relationships that drive retention, referrals, and potential fleet growth.
• Lead regular briefings and reporting touchpoints to provide operational transparency and strategic insight.
• Act as executive-level support for sensitive, urgent, or high-impact owner situations.

Cross-Functional Coordination

• Liaise with Flight Support, Maintenance, Crewing, and Finance to ensure seamless execution of owner requirements.
• Lead resolution efforts for cross-departmental issues, escalating as needed with clarity and authority.
• Oversee new aircraft onboarding projects, ensuring a smooth transition from sales to operations.
• Create owner experience standards and service protocols in collaboration with leadership.

Operational and Financial Oversight

• Monitor aircraft performance metrics and deliver customized monthly and quarterly reports to owners.
• Partner with Accounting to review invoices, track cost-per-hour data, and validate contract adherence.
• Conduct financial reviews with owners and identify opportunities for operational efficiency or upsell.

Process & Program Development

• Drive initiatives that elevate the owner journey, including digital reporting tools, concierge services, or service enhancements.
• Implement scalable systems and SOPs to manage owner needs, fleet consistency, and internal accountability.
• Participate in strategic planning for Owner Services, including annual reviews, retention strategy, and process innovation.
  
  

To do well in this role, you'll need:

• Bachelor's Degree or equivalent work experience.
• 6+ years in business aviation, aircraft management, luxury client services, or operations.
• Proven success in managing HNW clients, executive stakeholders, or complex service environments.
• Strong financial and operational literacy (e.g., interpreting P&Ls, cost analysis, aircraft budgets).
• Excellent leadership, communication, and negotiation skills.
• High EQ, attention to detail, and professional discretion.
• Familiarity with JetInsight or equivalent flight ops software preferred.
  
  

Benefits

Silver Air is an incredible place to work, and we invest a significant amount of time and energy into creating and maintaining a world-class company culture. The specific benefits/perks we offer are continually evolving but currently include:

• Fully paid for Health Insurance coverage for you and your family
• Generous personal development and employee assistance programs
• 5% matching 401k/Roth
• Top-of-the-line equipment (Microsoft, Dell, Lenovo, etc.)
• Cell phone allowance
• Flexible leadership team
• Travel insurance
• Pet insurance
• Competitive salary
• Lucrative commission structure