Outreach Paralegal

Generally, outreach Paralegals are community advocates that enable GLSP information and services be delivered beyond the Program’s physical offices. Their work to educate community partners and organize clinic events allows GLSP to provide access to justice and opportunities out of poverty into the most rural parts of Georgia. Outreach Paralegals require strong communication and planning abilities to support the communication and coordination need of their GLSP staff and external partners. The Savannah GLSP Office ELAP Outreach Paralegal will serve these functions pursuant to the unique needs of our ELAP contracts and program as described below.

Clinics, Outreach, and Events

The ELAP Outreach Paralegal must maintain strong knowledge of the needs and resources available in Savannah’s eleven (11) ELAP communities, and they will partner with internal and external stakeholders to deliver quality information and legal clinic events to these communities. They will present or arrange for other GLSP staff to give presentations, organize clinics using GLSP best practices, and practice effective coordination and communication skills among all partners.

The ELAP Outreach Paralegal will:

1. Conduct outreach for all 11 of the Savannah Office Counties consistent with the requirements of our ELAP contracts and Georgia’s Division of Aging ELAP Standards;

2. Prepare and present community education sessions to senior groups, or initiate communication with and arrange for other legal staff to present these sessions, providing administrative support for these sessions;

3. Planning, preparing for, and assisting legal workers with the presentation of clinics, and providing follow-up administrative support for these clinics;

4. Complete monthly and quarterly reports for both our Heart of Georgia and our Coastal ELAP grants;

5. Assist GLSP Director of the Elder Law Unit, as requested, to support the work of the Elder Action Team;

6. Work with members of the Elder Action Team to secure volunteers to draft bi-weekly Senior Alerts, and draft intermittent alerts, as needed;

7. Provide administrative and case work support for ELAP cases for legal workers in the Savannah Office;

8. Manage, maintain and keep current the Elder Action Team SharePoint page;

9. Assist legal workers in the Savannah office with special projects, such as non-ELAP legal clinics, by assisting with planning and implementation, and by utilizing the ELAP network of providers and contacts to schedule the events;

10. Maintain MailChimp site and client emailing lists, regularly adding the addresses of new senior clients and sites;

11. To assist as requested with other non-ELAP tasks and duties as requested when needed in special circumstances;

12. Work with Supervisors to ensure that someone in the Savannah Office can perform

Case Handling

Outreach Paralegals act as secondary case-handlers (“additional staff assignment”) for legal clinic or other legal advice events unless otherwise instructed. They provide administrative support to the case/client, and ensure all necessary information is correctly documented in a timely manner.

Additional Tasks:

Clinics, Outreach, and Events

Attend fairs, expos, and other community events to conduct community/client outreach.

1. Host education events about GLSP programs and services with client-partner agencies and other stakeholder groups. Where able and relevant, conduct events in collaboration with other GLSP staff/departments.

2. Coordinate and effectively communicate with event and outreach stakeholders. This includes the identified clients/audience for events, service sites/venue partners, outreach partners, GLSP staff/internal stakeholders, and others.

3. Document and maintain best practices related to successful clinics, outreach, and events in collaboration with other GLSP staff who conduct similar work. This includes those within and outside of the Outreach Paralegal’s service region.

4. Documents all clinics and events in LegalServer appropriately, including information about the number of attendees, partner agencies, and more.

5. Develop goals/strategies for improving clinic and other event practices in coordination with internal and external partners. Ensure that all strategies comply with Legal Services Corporation (LSC) regulations.

6. Ensure all outreach materials comply with the Department of Development and Communications standards for GLSP’s brand.

7. Ensure all drafted client or community-oriented materials are written at an appropriate reading level and present information in a manner that clearly and concisely communicates relevant information.

Case Handling

1. Maintain client case files in accordance with GLSP and local office practices and policies. This includes ensuring that all required documents are uploaded into LegalServer, appropriate documents are included in paper files (where used), and that relevant documents are appropriately titled and organized.

2. Collect client documents and information as needed in preparation for events and ensure all client materials are correct and complete prior to the event. Where this is not possible, identify

what information/materials are missing and communicate instructions to whomever will work with the client at the event.

3. Draft correct and relevant documents as necessary to support clinic work, such as completion of client questionnaires or powers of attorney.

4. Communicate case and clinic/event updates and other necessary information to client in a manner that is understandable, timely, and empowers them to fully participate in the clinic/event.

5. Close completed cases correctly and in a timely manner throughout the year.

Other

1. Maintain client confidentiality.

2. Assist relevant Regional Operations Manager or other identified individual in writing grant reports related to clinic/event work.

3. Maintain knowledge of grant reporting requirements and regulations pertaining to LSC and other funding sources supporting position.

4. Undergo regular training on technology used to support clinic/event work.

5. Ensure time reports are entered into LegalServer contemporaneously and, where related to a client matter, include description of the case activities conducted.

6. Direct relevant questions to supervisor, Managing Attorney, or other experts/resources.

7. Address legal questions or client complaints appropriately.

8. Other duties as assigned.

Skills, Knowledge, and Qualifications:

• Must maintain files, workload, and resources in an organized manner.
• Must be able to set up and conduct basic troubleshooting of computer and hotspot technologies used at a clinic/outreach events. This includes use of Adobe Pro, Docugility, DropBox, SharePoint, LegalServer, Microsoft Office applications, Zoom, MailChimp and more.
• Maintain knowledge of grant restrictions, requirements, and deliverables governing clinic, outreach, and event practices.
• Maintain a strong knowledge of the difference between legal information and legal advice.
• Must hold strong presentation ability and capability in developing relevant associated materials.
• Obtain and maintain notary status
• Must be self-directed, willing to take initiative, and detail oriented.
• Must be able to work in team setting and collaboratively achieve team goals.
• Must communicate professionally and effectively in speech and writing.
• Must present a professional appearance and a friendly manner.
• Must be dependable and punctual.
• Must have and maintain an active driver’s license.

Salary is dependent upon experience and qualifications; GLSP offers excellent fringe benefits. A statement of interest and resume should be submitted to https://www.glsp.org/join-the-team/.

GLSP is an Affirmative Action/ Equal Opportunity Employer. It is the policy of Georgia Legal Services Program not to discriminate against any applicant for employment because of race, color, ethnicity, ancestry, religion, age, sex, gender, sexual orientation, gender identity/expression, pregnancy, medical condition, national origin, disability, marital or other protected status. GLSP values a diverse work environment and strongly encourages women, people of color, people who identify as LGBTQ, people with disabilities, and people who have experienced poverty or homelessness to apply. GLSP invites all applicants to include in their cover letter a statement about how your unique background and/or experiences might contribute to the diversity, cultural vitality, and perspective of our staff and legal services practice.