Operations Support

About Us

Span Alaska Transportation, established in 1978, is a premier, asset-based freight forwarding company serving the great state of Alaska. Our dedicated team provides outstanding service with exceptional care and attention to detail. We are always interested in extraordinary people with proven skills who are dependable team players and bring out the best in others.

Our supportive and empowering work environment is the foundation of the superior service, customer experience, and satisfaction we are known for within our industry.

Matson is honored to be certified as a Great Place to Work. Our team of dedicated and talented employees consistently deliver exceptional results for our customers and the communities in which we serve.

Learn more at spanalaska.com.

About The Role

The Operations Support position will assist management in ensuring all departments and remote terminals have adequate coverage to maintain an efficient, cost effective, safe, productive, and professional operation, while ensuring positive customer service and employee relations.

What you’ll do:

• Assist management when full coverage cannot be maintained in the following departments: Drivers, Dispatch, Warehouse, and Operations Admin. This includes but is not limited to filling in for:
• Dispatch;
• Remote Terminal Management and Office;
• Drivers (including Linehaul with appropriate endorsements);
• Warehouse Leads and/or supervisors;
• Yard; and
• when all departments are at full capacity, assisting in deliveries and dispatch will be primary duties.
• Assist customers via phone, face-to-face and email regarding freight, researching problems, in a polite and professional manner.
• Trainer in the Driver Training Program.
• Linehaul dispatch, which may include, but not limited to:
• coordinating and scheduling all trailers to/from Terminal;
• coordinating and scheduling load planning;
• maintaining daily trailer inventory control; and
• updating trailer tracking and dock checks
• Communicate and enforce Company policies.
• Update shipment tracking system when needed and help maintain timely data integrity.
• With management request, assist coworkers and other departments as requested.
• Consistently adhere to all of Span/MSTS Safety and Fit for Duty policies and procedures as well as DOT regulations.
• Special projects as required.
• Other duties as assigned.
  
  

You have these skills:

• Solid communication skills.
• Strong reading comprehension.
• Proven track record of complex problem-solving skills.
• Strong ability to organize, manage time, and prioritize as well as very detailed oriented.
• Social perceptiveness.
• Strong ability to manage human capital as well as performance.
• Ability to manage a multi-line phone system.
• Track record of good judgement and decision making.
• Strong mental focus and critical thinking ability.
• General knowledge of office operations.
• Strong computer skills, including Outlook, Word, Excel & PowerPoint.
• Strong mental focus and critical thinking ability.
• Strong spatial orientation awareness.
• Ability to execute good lifting techniques.
• Ability to safely operate any and all company owned equipment.
  
  

And these qualifications:

• High School diploma (or equivalent) required or any equivalent combination of education and experience which provides the necessary qualifications to successfully perform the duties of the position.
• Minimum three years’ experience required.
• Hazardous Materials Certificate.
• Forklift Certificate.
• Clean driving record.
  
  

Extra credit if you have:

• Higher education/vocational training.
• Prior management experience.
• Transportation or freight experience.
• Valid Class A CDL license.
• Current Medical Card.
  
  

Physical Requirements:

• Ability to move up to 200 pounds utilizing proper moving equipment.
• Ability to independently move up to 70 pounds.
• Ability to use proper lifting techniques when needed.
• Ability to do repetitive motions which may include hand dexterity, grasping, reaching, bending and/or feeling.
• Good body coordination and equilibrium.
• Good manual dexterity.
• Strong core strength.
• Strong multi-limb coordination.
• Ability to sit, walk, or stand for long periods of time.
  
  

Work Environment:

• Work is performed mostly in an office or warehouse environment, will also include outside work in the elements. Exposure to exhaust fumes is likely. Overtime may be mandatory as needed. Conditions may also include exposure to environmental noise.
  
  

At Span Alaska, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome people who think rigorously and thoughtfully challenge assumptions.

#SAT