Customer Service Representative

Job description

• Research and respond to customer inquiries in person, phone and e-mail.

• Issue repair estimates and provide customer with repair process related information.

• Review and update customer records on computerized data base, SAP system.

• Maintain parts inventory and its replenishment.

• Resolve problems through partnerships with appropriate parties/department heads.

• Perform due diligence on customer inquiries through oral and written communication.

• Research timepieces and parts in the SAP.

• Assure the highest level of customer satisfaction including timely and adequate follow up process.

#SGUSC

Profile

The Swatch Group (U.S.) is currently looking for a qualified candidate in our After Sales Service Department to handle a variety of in-coming calls from our consumers. The Customer Service Representative is responsible for customer inquiries within the Watch Service Department, while properly processing watch repairs. This position is a first point of contact with customers and their concerns related to service and repair orders status.

Professional requirements

• Customer service approach

• Attention to detail

• Administration skills

• Ability to work under pressure

• Computer skills: SAP; MS Office

• Flexibility

Benefits

• Excellent medical, dental and vision insurance (eligible 1st of the month following 30 days, generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year of employment
• 18 PTO days per year, 23 PTO after 5 years
• 7 days per year of extended paid time off for medical, parental and military leave
• Holiday pay
• Company paid life insurance and Long Term Disability
• Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance
• Employee product discount

• Internal transfer and growth potential
• $500 Employee Referral Bonus program