Director of Payments Risk & Operations

Summary

We are seeking a strategic and detail-oriented Director of Payments Risk and Operations to lead and optimize our payment operations and risk management framework. This leader will play a critical role in safeguarding transactional integrity, ensuring seamless payment processing, and proactively identifying and mitigating risk across all payment channels. The ideal candidate brings a strong background in fintech operations, payment systems, and risk governance, with a passion for operational excellence and innovation.

Primary Responsibilities

Payments Risk Management

• Identify and mitigate operational and financial risks across the end-to-end payments lifecycle, including reconciliations, ledger integrity, settlement processes, and velocity limit enforcement.
• Develop and enforce payment risk controls, including automated rules, transaction monitoring, and escalation procedures.
• Manage chargeback exposure, Payment Method Change (PMC) disputes, and exceptions resulting from processing errors, coordinating with legal and compliance where necessary.
• Collaborate with product, engineering, and compliance teams to assess risk impacts from new products or changes to payment methods or flows.
  
  
  
  

Payments Operations Oversight

• Oversee day-to-day cash management activities, including inflows/outflows, account balancing, and customer fund allocation.
• Drive operational excellence in transaction processing, ensuring timeliness, accuracy, and minimal exceptions.
• Lead issue triage, root-cause analysis, and resolution for transaction-related escalations in partnership with customer support and third-party processors.
• Maintain and evolve documentation, process maps, and SOPs for payment operations.
  
  
  
  

Leadership and Strategy

• Build and lead a high-performing team focused on payment operations and risk mitigation.
• Define KPIs, SLAs, and operational dashboards to measure efficiency and identify areas for improvement.
• Serve as a key stakeholder in audits, regulatory exams, and internal reviews related to payment flows and risk processes.
• Partner cross-functionally with finance, compliance, legal, and engineering to support business scalability and compliance in payment operations.
  
  
  
  

Required Knowledge/Skills/Abilities

• 8–12 years of experience in fintech, payments, or financial services, with a focus on risk management and operations.
• Deep understanding of payment networks (ACH, RTP, wires, cards), ledger systems, and reconciliation practices.
• Proven experience with chargeback and dispute resolution processes, including PMC scenarios.
• Strong analytical and process design skills, with a demonstrated ability to lead root-cause investigations and implement controls.
• Excellent leadership, communication, and stakeholder management skills.
• Bachelor's degree in Finance, Business, or related field; advanced degree or certifications (e.g., CAMS, CTP) is a plus.
  
  
  
  

Salary And Benefits

• RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.
  
  
  
  

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.