Care Coordinator

Active Care Group’s Care in the Home division continues to go from strength to strength ensuring we provide a safe, reliable and outcome-based care to all clients by our exceptional support workers, clinicians, and management team.

Please note we are not able to offer sponsorship for this role and therefore will not be able to progress any candidates who require a certificate of sponsorship to work in the UK.

Due to the continued growth of the business we are expanding our team of Care Coordinators at our new office in the Thame area of Oxford!

We have a wonderful opportunity for someone with strong customer service skills to join our friendly team of Care Coordinators supporting our Care in the Home division. You will be providing a premium customer service, co-ordinating and scheduling our care packages of around 14,000 hours per week, to enable our clients to receive continuity of care in their own homes.

Our Care in the Home services support adults children and young people with a wide range of conditions, including: brain injury, spinal cord injury, neurological conditions and neurodegenerative diseases, respiratory conditions and gastro-intestinal conditions, including percutaneous endoscopic gastrostomy (PEG) feeding.

When You'll Be Working

• 37.5 hours per week - office based
• 9am until 5:30pm
• You will be part of the on-call rota, 1 week out of every 8
  
  

What You'll Be Doing

• Inbound and outbound calls to both clients and workers to check welfare and the cover of shifts
• Keeping the Team Leader updated with anything business critical that happens within the team daily
• Ensure that compliance with company policies and procedures is maintained in all locations and that each service achieves exacting standards of regulatory compliance – specifically continuity of care, commissioned vs delivered, safeguarding and complaints
• Ability to provide and receive complex, sensitive, and contentious information and communicate effectively with staff at all levels, including those who use our services and members of the public
• Identifying and collaborating on innovative ideas, demonstrating vision, and supporting creative, flexible, and responsive workplace
• Always develop and deliver best practice and ensure that workloads are met in a timely manner
• Competently represent the company and maintain/develop positive relationships with internal and external stakeholders
  
  

What You'll Have

• Experience of working in the Care Sector
• Strong Customer Service skills
• Experience as a Care Co-ordinator would be an advantage but not essential
• Previous experience of using booking and phone systems would be an advantage
• Ability of dealing with conflict in a claim and supportive manner
• Strong work ethic is essential, as is a dynamic and flexible approach to the role
• Be able to work as a team, alone and think outside of the box
• Excellent communication and interpersonal skills
• Willingness to learn and develop
• Successful candidates will be required to undergo an Enhanced DBS
  
  

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.

What To Look Forward To

• 25 days plus bank holidays (pro rata)
• Birthday off
• Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Active Reward App giving discounts and savings on your weekly shop
• Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
• A Nest Personal Pension account
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
• We recognise outstanding Active Behaviours via the Active Awards programme
• Enhanced Sick & Maternity Pay benefits
• Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
• ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group
  
  

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