Customer Development Representative

It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc . magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.

We are looking for an Associate Customer Development Representative to join our Customer Development team in Tacoma, WA, reporting to the director of Customer Development. In this role, you will work closely with Sales, Legal, Finance, Technical Support, channel partners, and customers to expedite the sale and closure of all maintenance and subscription renewals. You will be responsible for managing your region to meet or exceed targets for maintenance and subscription renewals. You will also manage customer contacts at various stages of the customer lifecycle and work as a trusted partner, allowing customers to meet their business objectives with our products. This is a hybrid role, with Tuesday and Thursdays in our Tacoma office You are the ideal candidate if you are a creative, energetic, and self-driven professional, you understand the unique aspects of SaaS customers and their business objectives, and are results driven What you'll do:

• Oversee the renewal process for current customers, ensuring accurate quote creation, timely delivery, and follow-up to drive on-time renewals
• Build and maintain strong relationships with customers, addressing their needs and concerns to ensure satisfaction
• Use analytics to track renewal rates, review usage metrics, identify trends, and develop strategies to improve customer retention
• Collaborate with the Sales team to understand account history, specific use cases, and identify upsell and cross-sell opportunities during the renewal process
• Maintain accurate records of renewal activities, customer and channel partner interactions, and customer escalations within our CRM system
• Generate regular reports on renewal performance and present findings to customer development leadership management

What you'll bring:

• Minimum 1 year of experience in sales, sales operations, account management or a related field; or a bachelor’s degree in a relevant area is also acceptable
• Previous experience in SaaS, service renewals, or a related area is preferred
• Solid analytical skills, excellent communication and interpersonal abilities, and proficiency in CRM software
• Detail-oriented, proactive, and able to work independently as well as part of a team
• Excellent organizational, consulting, project management, and time management skills

What success looks like: After six months, you will…

• Be familiar with the Infoblox Product Suite
• Build relationships internally by creating communication channels with departments, teams, and groups
• Identify and relay customer requests that align with the company's vision

After about a year, you will…

• Collect and analyze customer data to optimize the customer's experience
• Increase customer loyalty and reduce churn
• Aggregate the underlying issues of the product/service, the desires of the customer, and the long-term vision of the company
• Forecast revenue on a monthly, quarterly, and annual basis
• Demonstrate strong territory management through increased revenue delivery, on-time quotes and renewals, and strong relationships with Account teams and partners

We’ve got you covered: In the spirit of pay transparency, we are excited to share our compensation philosophy. At Infoblox, we believe in paying for performance. You can expect our employment offers to take many factors into consideration, including but not limited to the location of the role, internal equity, applicable past experience, individual skill set, education, and professional certifications. Please keep in mind that the range mentioned is the base salary range for the role. The typical base salary range for this position is, $64,900 - $70,000, plus commissions Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers Speaking of a great work environment, here are just a few of the perks you may enjoy, depending on your location…

• Onsite massages, clubs, farmers market, and fitness classes
• Delicious and healthy snacks and beverages
• Electric vehicle charging stations
• Outdoor amenities, seating, and courtyard BBQ
• Dog park and pet-friendly programs
• Newly remodeled offices with state-of-the-art amenities

Why Infoblox? We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer . We think you’ll be excited to join our team