Lead Patient Assistance Specialist

Job Details

Description

Essential Duties and Responsibilities:

• Communicates with patients in a courteous and professional manner in face-to-face
  
  

encounters and via the telephone. Answers telephones, screens and routes incoming calls,

takes messages and delivers information electronically.

• Promotes the Team-based Care Model by participating in daily huddles and Patient Centered
  
  

Medical Home bi-weekly team meetings to communicate and collaborate on patient issues

and needs.

• Checks in patients for acute clinic, appointments, or other visits. Verifies all demographic
  
  

information and insurance. Notifies nursing staff and providers of arrival of patient through

EMR.

• Facilitates verification of patients insurance. Copies insurance card and places it under
  
  

patient demographics on their info page; contacts the billing specialist if needed.

• Scans immunization records when patient is being seen at the Pediatric office.
• Checks out patients and schedules follow up appointments and also prints-out patient visit
  
  

summary.

• If medical record transfer is needed, provides forms and helps patient complete the form once
  
  

they provide ID.

• Collects money for co-payments and applies to patient’s account and prints a receipt for the
  
  

patient.

• Balances money collected from co-payments and patients’ bill balance; completed
  
  

transactions put in the safe in the evening.

• Responsible for accurate accounting of the cash drawer and logging at determined times of
  
  

the day (morning, noon, evening). Two signatures are required.

• Assists patients with completion of the Reduced Fee application process, clearly
  
  

understanding the process and following consistently.

• Reviews completed demographic forms and the data entered by other Patient Assistance
  
  

Specialists (PAS) members for accuracy.

• Collects data for patient complaints and works to resolve issues within their scope; refers
  
  

more complex situations to PES team member.

• Works with the Front Office Supervisor to coordinate schedule blocks, training new
  
  

employees, and relay of updates and/or necessary information from FOS to other PAS staff.

• Arranges schedule and ensures there is adequate coverage for the site; approves time off and
  
  

covers the office or arranges for coverage of the office when there are absences.

• Orders Office Supplies.
• Administers new hire performance checklists and yearly performance evaluations with PAS
  
  

members at their assigned site.

• Deletes payments or documents from EMR for PAS members when necessary.
• Coordinates with Associate Director of Patient Access or appropriate administrative staff for
  
  

needed tech support.

• Physical attendance is an essential element of the job and necessary to perform the essential
  
  

functions of the Patient Assistance Specialist position

• Performs other duties as assigned.
  
  

Other Functions

• Employee will abide by the Code of conduct as documented in the Corporate Compliance
  
  

Manual.

• Must demonstrate a personal and professional commitment to Johnson Health Center and its
  
  

mission.

• Treats all patients and staff with dignity and respect, mindful of the cultural differences of the
  
  

diverse population we serve.

• Management may modify, add or remove any job functions as necessary, or as changing
  
  

organizational needs require.

Qualifications

• High School diploma or equivalent.
• Some medical office experience preferred.
• Minimum 9 months experience at Johnson Health Center
• Some experience leading a team of approximately 4-10 people.
• Working knowledge of MS Office products and ability to learn and/or previous experience
  
  

with other computer related applications such as electronic medical records.

• Excellent oral and written communication skills.
• Working knowledge of office equipment, i.e., scanners, printers, copy machines, telephone
  
  

system, fax machine, credit card machine.

Physical Demand And Working Environment

Fast paced office setting with travel to other offices often. Lifting and/or exerting force up to 25

pounds occasionally, with frequent moving of objects. Work requires speaking, sitting, bending,

walking, standing, hearing, and stooping, kneeling, and repetitive motion with certain activities.

Extended hours of constant computer usage. OSHA low risk position.

EOE/M/F/V/D