Mail Services Manager

Why Work at BYU

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.”

Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it hard to imagine a more inspiring place to work.

Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.

Job Description

Mail Services Manager

This position is accountable for the management of all MTC Mail/Print Services. Ensures the efficient and effective handling of all incoming and outgoing mail for missionaries and MTC employees. Is responsible for hiring and training personnel to achieve maximum efficiency with package receiving/distribution and in processing outbound mail. Work with the MTC Administration to resolve concerns and improve policies and procedures. Analyzing data to improve workflows. Strive to improve processes to enhance missionary experience and operate within the assigned budget. Support all areas within Production Services when time permits.

What you’ll do in this position:

Supervise Mail/Print Center Staff

• Hire, train, and supervise BYU Students and Service Missionaries
• Interview, select, and offer positions to potential employees
• Provide training and produce training materials
• Create work schedules and monitor work hours
• Make work assignments
• Monitor quality of services
• Regularly evaluate employee performance
• Terminate or transfer employees, as needed

Supervise Mail/Print Services for Missionaries and MTC Staff

• Develop and maintain procedures for package distribution from USPS, UPS, Federal Express, and local and overnight courier services:
• Receiving
• Distribution for all Missionaries and MTC Staff
• Notifying recipients
• Coordinating with MTC Offices
• Develop and maintain procedures for U.S. Domestic and Foreign mailing, UPS Ground Service, and Federal Express:
• Ensuring compliance with federal (foreign and domestic) regulations
• Preparing Outbound Shipments, Parcels and Mail
• Coordinating with BYU Mail Services and local delivery services
• Provide careful supervision of special mail such as foreign mail - insured, certified and overnight
• Maintain Copy Center services

Keep Informed of Changing Postal Regulations

• Keep current on Federal Postal regulations and changes in United Parcel Service as well as MTC policies and procedures

Support MTC Missionaries and Staff

• Ensure all shipments conform to Federal and International Air Transport Association regulations and university policies
• Maintain knowledge of all rates, regulations and services provided by private carriers
• Track missing or delayed shipments
• Receive and help customers who call in with questions about shipments
• Work front counter as needed

What qualifies you for this role:

Required:

• 2 years supervisor experience
• Strong customer service skills
• Strong communication skills
• Teamwork
• Flexibility
• Ability to obtain a DOT Physical to drive Mail Service vehicles

Preferred:

• Bachelor’s degree

What we offer in return:

This position comes with fantastic benefits , including:

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
• Generous vacation and sick time, plus 13 paid holidays
• Employee assistance program, available to the employee and all members of their household
• Tuition benefits for employees and eligible family members
• Access to athletic facilities
• Excellent medical/dental benefits
• Short/long term disability benefits
• Paid parental and maternity leave
• Wellness program
• Free on-campus parking
• Free UTA passes for employee, spouse, and qualified dependents
• Discounts at the BYU Store and for many events at BYU

Pay Grade: 46

Typical Starting Pay:

Depending on Experience

Required Documents:

All Staff positions require a resume.

Refer to the Job Posting for any additional required documents.

Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.

Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!