IT BUSINESS SERVICES AND PROJECT MANAGER

Annual Salary: $42.0995 Hourly ($87,567)

MINIMUM QUALIFICATIONS:

Bachelor’s degree (Master’s preferred) in the field of computer science, information sciences or a related field;

-AND-

Three (3) years’ experience in Supervision of IT application and user support teams;
Three (3) years’ experience with Microsoft Project or other Project Management Software;
Three (3) years’ experience in IT Project Management;
Three (3) years’ experience in Business Requirements Definition;
Three (3) years’ experience in IT Service Desk functions;
Three (3) years’ experience with managing information systems application and user security;
Three (3) years’ experience with application system integrations/engineering/architecture.

PREFERRED QUALIFICATIONS:
One or more of the following certifications preferred: Current Project Management Certification or Certified Information Systems Security Professional (CISSP).

GENERAL STATEMENT OF DUTIES: Responsible for the overall planning and support of the business units leading of Information Technology projects and programs; works with customers to develop project scope of work documents and project plans; uses project management skills to manage project roles, identify resource requirements, meet training needs, define project deliverables, provide customer satisfaction and reporting structures, and to insure quality of projects; documents opportunities to integrate systems and resources to fulfill business requirements; ensures effective communications and relationships between customers and the IT Department are maintained; must be available to respond 24x7 to address systems issues or support business functions when required.; works under the supervision of the Chief Information Officer or designated staff member.

STATEMENT OF TASKS:

• Works with appropriate customers to identify and coordinate new Information Technology system developments and/or enhancements;
• Manage the daily support of customer issues and ensure customer satisfaction;
• Works with customers to develop project documentation including scope of work, project plans that include an analysis of benefit, cost, work schedule and any related risks;
• Assigns, schedules, trains, reviews and monitors IT support activities and project work to ensure that progress is within expected guidelines and is completed on time and within budget;
• Mentors and provides expertise to assigned team members;
• Identifies, tracks, monitors and communicates issues, scope changes, variances and contingencies that may arise during the implementation of Information Technology activities and facilitates amicable solutions with the appropriate customer(s);
• Maintains effective communication and working relationships with customers and team members;
• Identifies Information Technology system design alternatives, researches existing Information Technology systems in the marketplace and recommends viable Information Technology solutions;
• Prepares and presents oral and/or written project and customer reports and presentations;
• Organizes and conducts meetings;
• Utilizes current county-wide and/or department specific software to complete assignments;
• Develops Requests for Proposals (RFP), evaluates responses and leads Information Technology system selection teams;
• Identifies and documents opportunities to integrate with current Information Technology systems and drive cost reductions through business process automation;
• Ability to communicate to accurately convey information.

DESIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Highly self-motivated and directed with solid leadership skills;
• Outstanding written and verbal communication skills;
• Ability to communicate with Directors, Elected Officials, customers and staff;
• Supervision of staff and ability to work well in a team environment;
• Knowledge and expertise in IT Project Management;
• Knowledge and expertise of government business functions;
• Knowledge and configuration of IT Security best practices;
• Ability to work in and remain professional in high stress environment;
• Ability to conduct research across a wide range of computing issues;
• Ability to analyze design and architect appropriate technology solutions;
• Passion for continuous learning;
• Ability to work independently, collaboratively and respectfully in a complex, multicultural work environment that values diversity, equity and inclusion.

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For more information about our benefits packages and the diverse range of departments we serve, visit www.geneseecountymi.gov.

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