Business Office Manager

Can you be a real, true friend? Is it your nature to be open, listen deeply, know your heart, respond genuinely, and care as only a real friend cares? If so, we want to meet you.

Dover Health, a regional healthcare provider and true friend of older adults, seeks a service-minded, career-oriented individual to join our team as a Business Office Manager at our Joliet location.

As a Business Office Manager, you will have the opportunity to connect with, and positively impact the lives of, our patients daily! You will promote the physical, personal, and emotional well-being of patients and work with the Dover Health teams to strive to reach the ultimate goal, which is to return the patient to their maximum level of self-care and independence, when possible.

As a Business Office Manager, you will impact the lives of our patients by -

• Serve as intermediary between patients, vendors, and other outside sources related to questions and concerns and direct these to the appropriate department.
• Provides input for improving and streamlining current procedures and become actively involved in the planning and implementation of new processes and procedures. Creates documentation to support new procedures.
• Coordinates ordering and distribution of office supplies and handles problems concerning material received.
• Prepares outgoing mail, faxes, and packages.
• Maintain all employment records.
• Assist with the development and presentation of marketing initiatives.
• Address and schedules general office, technology, maintenance, and repair items when necessary.
• Properly maintain and receive payment for services.
• Work directly with Accounting Manager concerning accounts payable process and vendor management.
• Assist in developing and implementing verification and billing processes.
• Assists with preparation of other clinical and administrative reports as needed.
  
  
  

To become a Business Office Manager, you will need -

• 3 years of professional office experience and High School diploma or GED. Must possess a current CPR certification at all times
• Proficiency with Microsoft Excel and other MS Office software required.
• Excellent communication and interpersonal skills required.
• Must have the ability to work in a fast-paced environment, remain calm in stressful situations, to be flexible, to work well with many interruptions and have skill in multi-tasking.
• Must exhibit and promote a high level of customer service, hospitality, curiosity and friendliness towards all clients, visitors, coworkers.
• Quickly adapts to change and takes a proactive approach to problem solving.
• Knowledge and understanding of HIPAA.
• Must be able to meet all physical demands of the job which includes, but is not limited to seeing, speaking, touching, walking, standing, bending, reaching overhead, crouching/kneeling or crawling, as well as the ability to regularly lift/move up to 50lbs independently and up to 200lbs with assistance.
• Ability to work well with others and take direction from management, as well as take initiative - willing to go above and beyond to ensure our patients needs are met and they are comfortable in their living environment.
• Self-motivated to accomplish identified goals with a strong sense of accountability for results.
• Must possess knowledge of state regulations regarding senior living care, as well as a solid understanding of opportunities and limits of other levels of care within senior living.
  
  
  

When considering a career with Dover Health, please understand that -

• Our core values describe our expectation that every team member will be Passionate, Trustworthy, Empathetic, Positive, Respectful and Approachable - and in every way a real, true friend of those we serve.
• To be a Dover Health team member means you’re devoted to doing The Friend’s Work: In your every effort, you reassure, energize, and inspire older adults in Dover Health.
• Dover Health believes that its team is its greatest asset. For this reason, we provide our team members with extensive training as well as personal and career development opportunities.
• Dover Health believes in promoting from within. We seek team members who wish to grow with us.
• Dover Health offers a competitive benefits package including medical insurance coverage, life insurance, long-term disability coverage and a 401(k) Plan with company match (after 1 year of service).
• Dover Health offers wages on-demand which allows you to access your earned wages before your payday.
• Dover Health considers the health and safety of its patients, family members, and team members as its highest priorities. All offers of employment are conditioned on completing and passing a background and drug test, encouraged to participate in COVID-19 vaccine program, participating in testing requirements (COVID-19 and TB), and using designated PPE when required.
  
  
  

We are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.