Administrative Support

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

SPM Residential Services is seeking a organized, reliable, and communicative professional to join our team in an Administrative Support role. This position plays a key part in keeping our property management operations running smoothly.

About The Role

As part of a collaborative and fast-paced team, you'll primarily support our maintenance and property management processes. You’ll be the go-to person for troubleshooting tenant maintenance issues, dispatching vendors, and following up to ensure work is completed. In addition, you’ll assist with a variety of property tasks—like inspections, taking marketing photos, installing lockboxes, and other hands-on field work that supports our property managers.

Key Responsibilities

• Serve as the first point of contact for maintenance issues: gather details, walk tenants through basic troubleshooting steps, and determine next steps
• Dispatch and coordinate with vendors, track progress, and follow up to confirm completion
• Monitor maintenance workflows and help keep property notes up to date
• Assist with property inspections, take photos, and document property conditions
• Install lockboxes, signage, and other physical items at properties
• Support the property management team with various admin and operational tasks as needed
  
  

Requirements

• Strong organizational skills and attention to detail
• Clear, professional communication (written and verbal)
• A calm and solution-oriented mindset when handling issues
• Comfortable working both at a desk and in the field
• Reliable transportation and willingness to drive to properties as needed
• Experience in property management, maintenance coordination, or administrative support is a plus—but we’re willing to train the right person
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.