Aftercare Case Manager

East Oakland Community Project (EOCP) Job Description

Title: Aftercare Case Manager

FLSA Status: Non-exempt

Salary: $55,000 – $60,000

SUMMARY

The Families Matter/Matilda Cleveland Aftercare Case Manager provides support to help families in the aftercare program sustain their housing. The Aftercare Case Manager supports clients in the areas of budgeting, conflict resolution, and landlord and lease education in an effort to help families sustain permanent housing. The Aftercare Case Manager also connects families with local community agencies to support their self-sufficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Service Delivery

• Provide Aftercare Case Management services that are strength based, trauma informed, and client centered.
• The specialist will work directly with formerly homeless residents of Matilda Cleveland and Family Matters to provide support, crisis intervention, and mainstream resources to ensure long-term self-sufficiency
• Be committed to and follow the EOCP Employee Handbook and the Rules, Procedures, and Protocols governing the EOCP’S Shelter Programs, including maintaining professional boundaries with the clients and residents
• Help plan and implement community events that support housing goals.
• Connect with partners to ensure that there is a smooth flow to providing on-site support services at Family Matters/Matilda Cleveland.
• Oversees the development of the client housing plans and financial goal settings
• Offer connections to services where the clients reside, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services
• Connect clients to other social services and supports that are needed
• Support a caseload of up to 25 aftercare clients with weekly-monthly (Depending on the need) in person Case Management.
• Facilitate monthly home visits to ensure clients are abiding by the requirements in their lease.
• Assist families with addressing issues that will adversely impact their ability to sustain permanent housing.
• Establish working relationships with community agencies in the local areas of where aftercare clients reside.
• Establish a timeline for complete independence and self-sufficiency.

Administrative

• Support other EOCP staff in transitioning clients from the facility to their new residence in an orderly manner by providing smooth logistical and administrative support.
• Attend all mandatory staff meetings.
• Complete and submit monthly report to Directors on aftercare support to clients
• Promote a healthy living environment for residents by modeling a positive, professional demeanor and by maintaining appropriate boundaries.
• Retain accurate records of participants’ progress, statistical data, and reports
• Participation in case review sessions
• Other duties as assigned

QUALIFICATIONS

• Must have two years of experience assisting homeless or low-income people of diverse cultures
• Experience working in a supportive housing, shelter or transitional housing environment for low income people from diverse cultures.
• Sensitivity to the needs of individuals and families with multiple issues
• Experience working with computers and successful utilization of Word and Excel.
• Demonstrated knowledge to successfully access and navigate the internet, operate email, use telephones and office equipment.
• Must be neat, organized, and professional.
• Must be trustworthy.
• Excellent verbal communication skills with residents and staff.
• Employ a spirit of cooperation and flexibility to meet the needs of the residents and program.

EDUCATION and/or EXPERIENCE:

• High school diploma and two years’ experience working with individuals and families with multiple issues

Language Skills

• English, any second language, especially Spanish or American Sign Language, a plus

Computer Skills

• Basic knowledge of Word and Excel and ability to access and navigate the internet.

Certificates, Licenses, Registrations

• • CPR and First Aid Certification
• Clean driving record, valid driver's license, and reliable transportation

Physical Requirements

• • Required to be flexible, adapt and balance/filter out noise, voices and calls including multiple conversations/distractions.
  • Must project a professional image and dress neatly when reporting to work or visiting client’s units. Proof of negative tuberculosis test required annually.

Work Environment

• • The work environment varies depending on the shift and the interaction with offsite clients