Managing Director Family & Youth Services

East Oakland Community Project JOB DESCRIPTION

Title: Managing Director of Family and Youth Housing Services

Department: Transitional Housing Projects: Our House, and Family Matters Shelter

Reports to: Executive Director

FLSA: Exempt

Salary Range: $80,000 to $85,000

List of Programs and Direct Reports:

• Family Matters Shelter: supervises six Housing Advocates and the Case Manager Supervisor

• Oakland Homeless Youth Housing Collaborative: Youth Housing Coordinator. The Youth Housing Coordinator supervises the Youth Counselors {2.8 FTE's)
• Rapid Rehousing - North County Homeless Youth Rapid Rehousing: Housing Navigators (Case Manager)

Budgetary Line Responsibility: Yes

SUMMARY

The Managing Director of Family and Youth Housing Services is responsible for the housing and program Operations of the Family Matters Shelter and Our House transitional housing sites as well as a rapid rehousing program for homeless young adults. Our House serves 10 young adults at any given time. This position manages a team of professionals delivering case management, and housing services at these two transitional housing sites. The Family Matters Shelter serves 20-30 families at any given time.

Passionate and embracing of EOCP's mission and clients, this leadership position maintains and exemplifies consistent professional boundaries with management, line staff and clients.

The Managing Director of Family and Youth Housing Services supervises the teams located at each of the facilities in the programs listed above and ensures that there are effective accountability mechanisms

for all staff members to deliver the highest quality of services to transitional housing residents. This position also works closely with the EOCP Facilities Manager to ensure that all sites are clean, safe and operate in an optimal manner.

Leads, coordinates and executes activities involved with the administration of several grants and contracts, to ensure contract compliance and outcomes to local, state, federal, and foundation funding. Guides staff to accomplishing program goals, objectives; and overall compliance with all program requirements and regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

General Operations

• Oversee general operations of both housing sites including the development and maintenance of administrative and program infrastructure
• Update administrative and program forms/documents as needed
• Manage staffing schedule for 24-hour coverage of both sites.
• Recruit, train, supervise and evaluate program and housing staff
• Review and sign all employee timesheets
• Support EOCP fund raising efforts for the transitional housing program(s}.

Contract Management

• Review of program budgets on a regular basis
• Submit monthly program outcome reports to the Executive Director
• Submit Annual Performance Reports required by HUD to the City of Oakland
• Represent EOCP at community or governmental meetings relating to youth and or family housing issues or funding support
• Leads, coordinates and executes activities involved with the administration of multiple grants and contracts, to ensure contract compliance to local, state, federal, and foundation funding
• Editing of grants/contracts as necessary
• Accomplishes program goals, objectives; and overall compliance with all program requirements and regulations.

Service Delivery

• Maintain close oversight of case management activities including client assignment, case conferences, quality assurance audit of case management files, and review of individual service plans
• Oversee development and implementation of life skills and therapeutic programs for adult clients at all sites·
• Oversee development and implementation of children's life skills curriculum for Family Matter programs
• Ensure that all program staff comply with EOCP policy regarding reporting incidents of child abuse, verbal and physical assault, suicide and homicide to the proper authorities
• Develop and maintain partnerships with community organizations that enhance the services provided to residents
• Ensure that all residents have access to information regarding permanent housing resources
• Recruit, screen and monitor volunteers for specific activities at the transitional housing sites

Client Support

• Monitor incident reports, warnings and write-ups for program violations as well as resolution and follow-up by program staff
• Provide case management support to staff to address the needs of clients presenting with complex issues
• Review and approve special conditions contracts for clients who have violated program guidelines
• Review and approve staff requests for client termination from any of the transitional housing sites

Property Management

• Provide oversight to application process for individual participation in the transitional housing sites
• Review tenant files for quality assurance
• Manage and address facility issues that arise in any of the housing sites
• Review documentation of residence inspections
• Coordinate maintenance and repair activities with EOCP Facilities Manager.
• Coordinate food services with EOCP Food Services Manager, when applicable for both sites.
• Coordinate financial data and eviction proceedings with EOCP financial and administrative staff as well as the OHYHC Case Manager Coordinator
• Perform other duties, as assigned.

QUALIFICATIONS EDUCATION AND EXPERIENCE

• Bachelor of Arts degree required, Masters in social work, psychology or a comparable degree or licensed MFT or LCSW preferred
• Minimum 5 years working in a responsible management position that includes expertise in personnel management, budgeting and general administration
• Minimum 3 years providing counseling/therapeutic services to low-income, high risk families and/or young adults
• Experience providing services to homeless families and young adults
• Knowledge of case management techniques and the ability to develop and implement an effective case management system
• Demonstrated ability to develop and implement life skills and/or therapeutic programs
• Basic, working knowledge of property management for transitional housing programs
• Demonstrated expertise in developing and implementing program evaluations including research tools, data collection and analysis a11d report writing
• Excellent organizational and time management skills
• Ability to handle a variety of complex tasks
• Ability to effectively manage a team of professionals
• Demonstrated ability to maintain a calm demeanor and communicate effectively with individuals (verbal and written)
• Ability to use conflict-resolution skills to de-escalate volatile situations with irate individuals
• Must have excellent communication and written skills

LANGUAGE SKILLS

• Ability to speak clear, concise English
• Spanish or sign language as a second language is preferred

MATHEMATICAL SKILLS

• Strong basic math skills required at the college level
• Must be able to perform mathematical calculations with a high degree of accuracy

REASONING ABILITY

• • Must exhibit good critical thinking skills to be used to solve complex problems
  • Ability to see the "big picture" while paying attention to details
  • Must be able to exercise good judgment while monitoring residents' adherence to program guidelines and de-escalating conflicts.

COMPUTER SKILLS

• • Proficiency in using computer software to carry out tasks. Competency using Word, Excel, database programs, the internet, e-mail is required

CERTIFICATES, LICENSES, REGISTRATIONS:

• • Must have current CPR and Basic First Aid certificates
  • Prefer MFT or LCSW licensing;
  • Valid California driver's license, insurance and access to an automobile. Proof of insurance and auto registration required

PHYSICAL REQUIREMENTS:

• • This position requires an annual tuberculosis test
  • Must be able to work under stressful conditions

WORK ENVIRONMENT: The position requires an ability to work in a diverse and stressful environment with families and young adults that have multiple issues. Work schedules are flexible according to facility and client needs and can include night and weekend hours.