Manager Service Delivery

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We are Optimum!

Job Summary

This role is responsible for leading a team of Project Managers within the Service Delivery organization. The Service Delivery Manager is expected to apply professional project and program management expertise, demonstrate strong leadership capabilities, and utilize effective reporting and presentation skills to manage both direct and indirect reports in a matrixed, cross-functional environment.

Responsibilities

• Lead and manage a team of Project Managers across Fiber and Broadband construction projects, ensuring high-quality, on-time, and within- budget delivery of products and services.
• Establish, implement, and mature standardized project management methodologies, including portfolio reporting, risk management, change control, and scalable communication practices.
• Drive strategic initiatives by coordinating cross-functional teams and aligning project goals with business objectives, ensuring measurable outcomes.
• Act as a liaison with senior executives and key stakeholders, maintaining open, honest, and continuous communication to ensure transparency and alignment.
• Oversee full project lifecycle responsibilities including scope, cost, schedule, resource allocation, procurement, and performance metrics.
• Provide leadership and mentorship to develop a high-performing team culture, exemplifying professionalism, accountability, and a growth mindset.
• Collaborate with internal departments to secure necessary resources and staffing, fostering strong partnerships to support enterprise-wide initiatives.
• Monitor project performance through data analysis and strategic reviews; report financials, progress, gaps, and risks to key stakeholders.
• Promote the department’s capabilities across the organization, effectively communicating value, services, and outcomes to stakeholders.
• Research and implement process improvements to enhance both financial and operational efficiency within service delivery and project execution.
  
  

Qualifications

• A Bachelor's degree is preferred or equivalent work experience is required, Master's Degree a plus
• Current Project Management Professional certification (PMP) preferred
• Demonstrated ability to mentor/train others in Project Management methodologies
• 5+ years of experience in organizing, planning and executing large-scale projects from conception through implementation, involving internal personnel, contractors, and vendors; ability to analyze project needs and determine resources needed to meet objectives
• Demonstrated organizational management skills in a highly complex, fast growing technical environment including personnel management, budget management and business planning
• Experience creating, justifying and managing large multi-million dollar operating budgets
• An ability to present and discuss technical, functional and management information in a clear and concise way that explains complex topics, is persuasive and promotes consensus
• Strong analytical, problem-solving and conceptual skills
• Ability to perform multiple tasks and adjust priorities based on workload and direction from management and customer
• Telecom Network Construction experience is highly preferred.
  
  

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.

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