Administrative Assistant

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensure daily customer happiness
• Provide excellent customer service to internal and external customers
• Provides administrative support to other departments as requested
• Answer telephone lines
• General document creation, editing and filing (electronic or paper)
• Prepares and distributes incoming and outgoing mail as well as inter-company mail
• Research and rectify missing paperwork needed to complete the billing process
• Take cash payments and ensure proper documentation and delivery of those payments
• Maintain cash box
• Coordinate local vendor repairs with the Directors of Operations (e.g., heating/cooling, plumbing and electric)
• Batch and print insurance claims, facility invoices and perform electronic claims submissions
• Responsible for batching and sending printed and electronic claims to insurance companies for payment
• Responsible for batching and mailing facility invoices
• Prepare the daily deposit
• Must follow HIPAA guidelines at all times to protect customer PHI
• Send packages via UPS/Fed Ex or certified mail.
• Check in deliveries and route to appropriate department
• Perform other duties as assigned

QUALIFICATIONS/SKILLS & KNOWLEDGE REQUIREMENTS:

• High School diploma or GED.
• Must pass all Life EMS pre-employment requirements as outlined on the Conditional Offer of Employment.
• Accurate, basic typing skills and computer operation knowledge including knowledge of Microsoft Word and Excel.
• Must demonstrate positive, respectful behavior in dealing with people at all levels.
• Must be interviewed by the Life EMS designee