Payment Escalation Specialist - Full Time (William Hill LV)

Date: 22 hours ago

City: Las Vegas, Nevada

Contract type: Full time

Job Description

What You Will Do:

Work within strict SLAs to ensure customer issues are investigated and resolved professionally, appropriately, and efficiently.
Actively work with Customer Support Managers to review data and trends to improve service levels.
Proactively build great working relationships with key colleagues of all levels of the organization
Ensure that all customer disputes are resolved in line with House Rules. Liaise with line managers with appropriate authority to resolve disputes. 
Support administrative tasks within the team
Undertake additional tasks contributing to the Customer Support team, as needed or requested
Ensure effective communication channels exist across the Customer Support team
Create a fun and consistent working environment for the team

What You Will Need

At least 6 months of Customer Support experience required.
Excellent verbal and written communication skills
Must be available to work nights, holidays, and weekends.
Ability to multitask.
Gives quick and effective speed of service.
Able to handle complaints and challenging situations in a calm and patient manner.
Ensures high standards, show initiative, proactivity, and professionalism.
Flexibility to perform different tasks and follow procedures correctly.
Has the drive and enthusiasm for personal development.
Must be able to work independently with minimal supervision.
Must be confident in one’s ability to assess situations and make informed decisions.

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