Customer Service Representative

Pest Elimination Systems Technology Inc.

Date: 21 hours ago
City: Staten Island, New York
Contract type: Full time
Benefits:

  • 401(k)
  • Health insurance
  • Paid time off


Customer Service Representative

Core Skills

  • Communication: Ensuring smooth and professional communication with clients and between various departments within the company, such as office staff, field technicians, and management.
  • Organization, Task Management & Time Management: Ability to prioritize and manage completion of multiple tasks and scheduling in a dynamic environment.
  • Technical Skills: Ability to learn and utilize various software programs, applications and equipment that are industry specific.


Customer Interaction

  • Answering Calls and Emails: Handling inbound calls from clients seeking pest control services, treatment inquiries, and general company information.
  • Scheduling Appointments: Setting up service appointments for pest inspections, treatments, and follow-up visits.
  • Client Support: Offering advice or information regarding pest problems and directing more complex issues to technicians or managers.


Coordinating Technicians and Field Staff

  • Dispatching Technicians: Ensuring that technicians are assigned to appropriate appointments and that they have the necessary information before going out on calls.
  • Monitoring Schedules: Ensuring that technicians stay on schedule and making adjustments when necessary.


Handling Complaints and Queries

  • Problem Resolution: Addressing customer concerns and complaints, striving for customer satisfaction, and escalating issues as needed to management.


Handling Emergencies

  • Quick Response: In case of urgent pest-related issues, assisting with urgent appointment scheduling or dispatching emergency services if needed.


Creating Service Orders

  • Customizing Service Orders: Using company templates or systems to create personalized service proposals, detailing the pest control treatment plan, pricing, and terms.
  • Presenting Service Orders: Sending proposals to clients via email and following up to answer questions or negotiate terms.


At least 2 years previous experience working in a customer service or office administration role preferred.

You will be working in an office setting with a team including a Lead Customer Service Representative, Account Manager and Director of Operations.
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