IT Support Associate

Lexington, KY

Dean Dorton, one of Kentucky’s largest regional business and technology consulting firms, has an exciting opportunity for an entry level technology professional. This is a first level IT support role, assisting end users with hardware, software and network troubleshooting issues.

Candidates will stand out if they have prior helpdesk experience or hands-on/virtual lab coursework or self-study toward technical skills and/or certifications.

Join our growing technology team as a Technology Associate to assist our Managed IT Services clients with basic technology needs.

Specific job responsibilities may include:

• Serve as the first point of contact for end-users seeking technical assistance over the phone or email
• Provide white-glove customer service through professional communication and follow-up
• Monitor service desk ticket management platform
• Respond to IT requests and inquiries in a timely manner
• Efficiently gather and document technical information
• Triage, troubleshoot, and/or escalate service desk tickets
• Serve as a liaison between end users and technical escalation teams
• Use knowledge base, support tools, and resources to effectively research and troubleshoot IT problems
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Walk the end-user through the problem-solving process
  
  

Key Competencies:

• Two year degree required, bachelors degree preferred
• Excellent verbal and written communication skills
• Strong drive for excellence and attention to detail
• Proficient analytical and problem-solving skills
• Ability to multi-task and prioritize well
  
  

The Fun Stuff

Work isn’t all work! We want to make your experience at Dean Dorton a great one. From your health and happiness to your long-term satisfaction, we focus on YOU! A few highlights are listed below:

• Flexible work schedules and environment
• Unlimited Paid Time Off (PTO)
• Paid family leave, medical leave, and maternity/paternity leave programs
• Retirement benefits, including a best-in-class employer match and automatic profit sharing.
• Telemedicine, mental health resources and wellness program reimbursement
  
  

Dean Dorton is an Equal Opportunity Employer. We’re committed to growing and empowering an inclusive community within Dean Dorton and our industry which is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization. We encourage you to apply for our available positions, even if you don't necessarily check every box on the description.