Key Account Manager
Nexio
Date: 22 hours ago
City: Orem, Utah
Salary:
$60,000
-
$80,000
per year
Contract type: Full time
In-person in Orem, UT
$60,000, OTE $80,000
The Key Account Manager serves as a strategic liaison and advocate for Nexio’s most critical merchant clients. This role focuses on relationship continuity, partnership health, and long-term satisfaction, without any responsibility for selling or promoting new products or services. KAMs ensure client needs are proactively met by orchestrating internal resources and facilitating strategic alignment.
Responsibilities
Nexio provides payment service solutions for a variety of clients, from ecommerce merchants to software platforms. Our goal is to empower businesses with the tools they need to optimize payment revenue and adapt to dynamic market needs. We aim to be a partner, advisor, and innovator, dedicated to adding value to every client's business.
Benefits
$60,000, OTE $80,000
The Key Account Manager serves as a strategic liaison and advocate for Nexio’s most critical merchant clients. This role focuses on relationship continuity, partnership health, and long-term satisfaction, without any responsibility for selling or promoting new products or services. KAMs ensure client needs are proactively met by orchestrating internal resources and facilitating strategic alignment.
Responsibilities
- Maintain executive-level relationships within assigned top-tier accounts.
- Conduct regular business reviews to understand client goals, operational needs, and satisfaction levels.
- Act as the internal advocate for client priorities, guiding internal teams (e.g. support, product, underwriting) to deliver aligned outcomes.
- Monitor processing health, integration status, and client milestones to ensure long-term success.
- Lead strategic planning conversations—but do not engage in sales or renewals.
- Own escalation paths and ensure cross-functional coordination to resolve high-impact issues.
- Provide market insights and client feedback to internal teams for continuous improvement.
- Regularly review pricing and profitability to make sure costs and margins are reasonable and within company expectations
- 5+ years in account management, customer advocacy, or partner management
- Demonstrated ability to manage executive relationships without a sales agenda
- Strong cross-functional coordination skills
- Deep understanding of merchant services workflows, risks, and priorities
- Client health score (qualitative + quantitative indicators)
- Retention rate of key accounts
- Resolution time for high-impact issues
- Internal alignment and strategic project participation
Nexio provides payment service solutions for a variety of clients, from ecommerce merchants to software platforms. Our goal is to empower businesses with the tools they need to optimize payment revenue and adapt to dynamic market needs. We aim to be a partner, advisor, and innovator, dedicated to adding value to every client's business.
Benefits
- Generous PTO
- Medical, Dental, Vision, Life, STD, and LTD insurances; 5% 401k match, HSA match
- Free therapy for employees and their dependents
- Office snacks and on-site perks!
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