Information Systems & Database Specialist

Description

Join the dynamic team at Vivalon as we continue to grow in Northern California! Vivalon is a Marin-based non-profit serving the community for over 70 years and has been recognized 8 times as a "Best Place's to Work in the North Bay."

The Information Systems & Database Specialist will support the organization-wide systems infrastructure. The Specialist will also provide troubleshooting and general IT support for users across the organization, including assistance with new staff workstation set-ups, equipment malfunctions and replacements, software problems, and upgrades etc. Additional areas of responsibility include coordination of IT services with support vendors, data collection, reporting & analysis, as well as sourcing for a variety of equipment and software needs ongoing support in maintaining our Salesforce platform.

Requirements

• Perform day-to-day operations, monitoring ticket response and completion.
• Solicit IT needs from staff and set priorities weekly in conjunction with the supervisor and other IT support staff.
• Maintain documentation for tracking current and outstanding IT needs.
• Provide troubleshooting and general support for IT issues, including workstations, servers, networking equipment, and VoIP. Triages, reviews, and resolves help desk ticket submissions and coordinates/evaluates the best solution, working with Salesforce.com, internal teams, and outside consultants.
• Serve as liaison with outside vendors; arrange for technical support and user training as necessary and appropriate.
• Initiate and support internal software program upgrades.
• Handle essential administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks.
• Provide support to and serve as a point of contact for internal customers who request routine information, data summaries, and/or reports. Share knowledge with internal customers about how to produce their own reports and use the systems effectively.
• Assist with Salesforce documentation for flows, business processes, and workflows.
• Complete regular internal system audits, prepare and assist with upgrades as applicable.
• Assist with basic configuration tasks within Salesforce, such as creating fields, page layouts, and workflows.
  
  

Qualifications

• Knowledge of managing Azure, Intune, Policies, SharePoint, OneDrive, MDM, VPN, AV equipment, Router, Switches.
• High level of experience with Office 365.
• Salesforce experience is strongly preferred.
• Prior experience assisting with the implementation of at least one ERP system.
• Experience with SOQL and/or SQL for querying data.
• Demonstrated ability to establish and maintain positive relationships with clients, coworkers, and the public.
• A BA or BS degree in a business-related field is preferred.
• Minimum 3 years' experience in the IT field is required.
  
  

Compensation And Benefits

• $30-$35 per hour (depending on experience).
• We offer a comprehensive benefits package that includes medical, dental, vision, chiropractic, life, retirement, paid time off and holidays, and more.