Armerding Hall Receptionist

Receptionist-Conservatory of Music

Job Overview

Responsible for coordinating public-facing office reception area. Reports to the Division Finance & Operations Manager and pays $18.50-$19.00/hour.

Receptionist Work Schedule: 28hrs per week 10 months/ 12 hrs per week for 2 months: 1317hrs annually.

M-F 6hrs a day, generally 9am-3pm, shifts to 2pm-8pm on performance nights. Some Saturday performance work is required and will offset the weekly schedule, as needed.

Duties and Responsibilities

• Receives Conservatory and CSA department visitors, responds to general Conservatory emails and phone calls, forwarding them to the appropriate person for follow-up, receives and distributes daily mail and packages, assists with outgoing express mail drop offs.
• Sells tickets to all Divisional ticketed events and maintains the ticketing database as primary user, including system event set up and required reporting.
• Actively maintains knowledge of daily building occupancy, adhering to general security and safety protocols in order to liaise with appropriate staff and Public Safety officers when concerns arise
• Primary contact for completing necessary Work Orders in order to maintain a smooth flow of activity in Armerding, including building keys, janitorial, repairs.
• Maintains building posting boards and updates building signage, when directed; organizes and tracks office supply needs, by ordering and maintaining agreed-to inventory levels of required items; oversees Armerding printer/copier maintenance, ensuring all are available for consistent use
• Maintains key box for loaning out: piano keys, room access, etc.; coordinates lost and found items for Armerding, respond to requests seeking lost items, managing their return, and maintains cleanliness and order in Reception Area, Hospitality Room, and Armerding Faculty Lounge.
• Represents Conservatory on the Safety team and assists others in completion of necessary paperwork.
• Assists CSA, when needed, e.g., distribution of music, parking passes to CSA families, etc.
• Keeps operational listings such as building key access, parking passes, student lockers, inventories, and in-house directories.
• Manage morning lobby cleanup and straightening and other high traffic areas.
• Assist with research and special projects as requested, including off campus shopping and deliveries.

This job description is intended to represent key areas of responsibilities; specific assignments may vary from time to time, and other duties may be assigned.

Qualifications

• College Degree required
• Computer proficiency in Word, Excel, and Access. Ability to learn and master ticket sales software.
• Excellent customer service skills in person, on the phone and via email: gracious when interrupted, and calm during a flurry of activity.
• Efficient, detail-oriented, able to multitask with ease.
• Music/fine arts background preferred
• Commitment to Jesus Christ and a life consistent with the Statement of Faith and Community Covenant of Wheaton College.

Physical Requirements

The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 10 pounds.

FLSA Status – non-exempt

As a Christ-centered community, Wheaton College faculty and staff must affirm the College’s Statement of Faith as expressing their own theological convictions and agree to live by the moral standards in Wheaton’s Community Covenant, modeling these commitments for the Christian formation of our students. Wheaton College faculty and staff also support the Christ-Centered Diversity Commitment which highlights our desire to treat all individuals as equal image-bearers of Jesus Christ through diversity, inclusion, justice and unity.

Updated June 2023